Automotive Customer Service Advisor

Job Description

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Tynan Motors is one of Australia's largest and most respected Motor Groups and has been established in Australia for over 60 years. We are a multi-franchise dealership and Service Centre representing a growing portfolio of 15 + brands including; Mercedes-Benz, Subaru, Hyundai, Mitsubishi, Suzuki, Chrysler/Jeep/Dodge, Kia, LDV/RAM, MG, Mahindra, Renault, Chery, Geely and GAC! We proudly employ over 350 dedicated and professional staff across a vast variety of departments and locations covering the Sutherland Shire and Illawarra Region. The opportunities to join our vast team are endless as our company continues to expand; we are always seeking new and motivated individuals to join our team!

About the role: \n

If you enjoy working with people, you like cars and take pride in delivering a great customerservice experience - then this is the positionfor you!

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You will be the main point of contact for our customers who are bringing their car in for a service. You will be helping them understand what their vehicle needs and ensuring they have a great experience from drop-off to pick-up. This position is Permanent Full Time, based in Kirrawee. Working hours are 7:30am to 5:30pm. No experience is required - we will train you!

What You’ll Do: \n

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• Greet customers in the morning and help them check in for their car service
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• Listen carefully to their vehicle concerns
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• Act as the customer contact between your customer and our back of house team
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• Our back of house team will confirm what maintenance & repair services are required for your customers car - you will pass this information onto your customer
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• You will explain the work that is to be performed and costs involved
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• Keep customers updated throughout the day
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• Overall ensure a smooth, positive service experience for every customer
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About you: \n

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• You will have great interpersonal skills and enjoy speaking with customers!
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• You strive to deliver great customer service
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• You enjoy working in a fast-paced busy environment
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• You will be able to promote certain products that customers may need for their cars
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• Strong computer skills and ability to learn new systems
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• Able to work 7:30am to 5:30pm - Monday to Friday
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• Current NSW Driver's Licence
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Why Tynan Motors? \n

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• Paid Birthday Leave! Have your birthday day off paid!
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• Loyalty Leave - we reward loyalty with additional paid days off!
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• A forever growing friendly family run business with over 350 staff- the opportunities are endless
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• No experience required - we will train you!
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• Join an incredibly stable business that has been in operation for over 60 years
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• Work with a fun and supportive team!
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Please note: Due to the high volume of applications we receive; only shortlisted candidates will be contacted. Thank you.

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