Casual Retail Sales Assistant - Victoria Point, QLD
Retail Sales Assistant/Sleep Coach
- Casual position
- Monday – Sunday flexibility for shifts
- Located in Victoria Point, QLD
- Take your first step into the healthcare industry – full training provided
About the Business
At Resmed, we pioneer innovative solutions that help people live healthier, higher-quality lives by treating and managing sleep apnoea, COPD and other chronic conditions. Our cloud-connected medical devices and out-of-hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most — at home.
We're passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer-first mindset to everything they do.
About the Role
As a Sleep Coach, you'll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare who is ready to make a meaningful difference in people's lives.
You’ll combine education, customer support and care — helping customers understand their sleep therapy, troubleshoot concerns and feel confident using their equipment.
No healthcare experience is required — comprehensive training is provided.
Key Responsibilities
- Respond to customer enquiries in-store and over the phone
- Investigate and help customers problem-solve therapy and equipment issues
- Provide set-up, ongoing support and education to encourage successful therapy outcomes
- Fit customers for masks and recommend the most suitable options based on training
- Educate customers on the safe and effective use of sleep therapy equipment
- Drive sales of new or additional services, including phone-based follow-ups on trials and testing results
- Maintain the presentation and cleanliness of the clinic and retail environment
- Process payments and complete administrative duties as required
- Manage trial and sales stock, including inventory control and re-ordering
About You
To be successful in this role, you'll bring:
- Previous experience in a customer service, retail or healthcare environment
- A warm, caring approach and the ability to provide outstanding customer experiences
- Strong communication skills and the ability to adapt your style to meet individual customer needs
- Empathy, compassion and the ability to remain calm under pressure
- Active listening skills with a solutions-focused mindset
- A strong work ethic, reliability and honesty
- The ability to work autonomously as well as collaboratively within a team
Healthcare or healthcare retail experience is advantageous but not essential — we're looking for the right attitude and a genuine willingness to learn.
Why Join ResMed?
- Full training provided — we invest in your development
- Meaningful work — make a real difference to people’s lives every day
- Career exposure — gain experience in a growing, innovative healthcare industry
- Employee benefits, including an Employee Assistance Program to support your mental fitness
- Supportive team environment within a global organisation
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