Talent.com
Dovida Australia
Client Services CoordinatorDovida Australia • Mandurah, WA, AU
Client Services Coordinator

Client Services Coordinator

Dovida Australia • Mandurah, WA, AU
4 days ago
Job description

Job Description

About this opportunity

\n

We're looking for a Scheduler to join our team! You will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

\n

Why Join Us?

\n

    \n
  • Build a meaningful career supporting older Australians and their families to live well at home
  • \n
  • Enjoy your birthday your way with a paid day off each year
  • \n
  • Paid wellness, volunteering and study leave to support your wellbeing and growth
  • \n
  • Save on your next car with our novated leasing options
  • \n
  • Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
  • \n

\n

Key Responsibilities

\n

    \n
  • Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
  • \n
  • Coordinate Client services and Caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent Caregiver/s are provided
  • \n
  • Monitor shared email for actions and coordinate workflow with Client Services Team.
  • \n
  • Monitoring and actioning email/phone call requests for new/changes to client schedules
  • \n

\n

About you

\n

    \n
  • Experience working in rostering/scheduling – aged care experience is desired.
  • \n
  • Knowledge of the SCHADS award is highly desirable.
  • \n
  • Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
  • \n
  • Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
  • \n
  • Have strong communication, problem-solving, time management, and conflict-resolution skills.
  • \n
  • Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
  • \n

\n

ABOUT US

\n

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

\n

Australian work rights

\n

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

Create a job alert for this search

Client Services Coordinator • Mandurah, WA, AU

Similar jobs

HOME CARE SUPPORT WORKERS

My Flex HealthMandurah, WA, AU

We are currently seeking applications for.We’re passionate about empowering our clients to choose, control, and enjoy a high-quality life on their terms.What is involved in this role?.As a Home Car... Show more

Facility & Property Coordinator

EnerMech LtdHenderson, WA, AU

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.For over 50 years, we’ve been energizing our clients across the world with unrival... Show more

Senior Laser & Skin Therapist | Baldivis

Australian Skin ClinicsBaldivis, WA, AU

Are you ready to be part of a team that’s Better Together, strives to Wow Our Customers, Owns Their Impact, and always Does It with Heart? .Join us at SILK Laser Clinics, where our values are the f... Show more

Shift Supervisor - Port Kennedy

Red RoosterPort Kennedy, WA, AU

Casual / Part-Time / Full-Time.Red Rooster is Australia’s first and favourite chicken shop, loved by Aussies for almost 50 years.We are passionate about our people - that is, our crew, customers an... Show more

Registrar - Emergency Medicine (ED) - 140 per hour

MedrecruitGreenfields, WA, AU

Shift times: A mix of 0800 - 1800, 1300 - 2300, and 2230 - 0830.Travel and accommodation provided.Please note that all rates are inclusive of superannuation, taxes, and casual loading, where applic... Show more

General Dentist - HealthcareLink Support

HealthcareLink SupportRockingham, WA, AU

A distinguished Private Clinic, recognized as one of Australia's premier Dental Support Organizations, provides support to a network of over 200 independent dentists across 60 dental centers nation... Show more

Industrial Services Operator

REMONDIS Australia Pty LtdHenderson, WA, AU

Enjoy permanent and stable full-time employment in our team at Henderson, WA.Monday to Friday roster, overtime and weekend work opportunities.Day shift 6:00am to 6:30am starts, night shifts when re... Show more

Senior Laser & Skin Therapist | Baldivis

SILK Laser ClinicsBaldivis, WA, AU

Are you ready to be part of a team that’s Better Together, strives to Wow Our Customers, Owns Their Impact, and always Does It with Heart? .Join us at SILK Laser Clinics, where our values are the f... Show more

Associate Dentist | DB Dental Baldivis

DB DentalBaldivis, WA, AU

Associate Dentist – Full-Time or Part-Time | DB Dental Baldivis (WA).Join a thriving, high-tech practice with a strong patient base and a fantastic clinical team.We’re looking for an experienced an... Show more

Rockingham- Intern Pharmacist 2027

TerryWhite ChemmartRockingham, WA, AU

TerryWhite Chemmart Internship Program .Join one of Australia’s most sought-after pharmacy internship programs and take the next step toward becoming a confident, capable and well-rounded Pharmacis... Show more

GP – private billing practice in DPA location

Alecto AustraliaMandurah, WA, AU

GP – private billing practice in DPA location.Diverse patient base with scope for areas of interest.Privately owned, long-standing practice in the community, great reputation, DPA location with an ... Show more

Join the Petstock Group World...NZ Expressions of Interest

PETstock Pty LtdHenderson, WA, AU

Here at the Petstock Group we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!.Award-winning program... Show more

Replace Outgoing GP - Mixed Billing - 65% of Billings - Fully Booked

HealthcareLinkCooloongup, WA, AU

A mixed billing practice in the Cooloongup area less than an hour south of Perth is needing 1FTE VR GP to replace a doctor who is leaving.The practice is fully equipped, computerised and set up for... Show more

General Practitioner | Mandurah | DPA Location

Healthcare Professionals GroupMandurah, WA, AU

Located in a DPA area, perfect for finishing your moratorium close to Mandurah.Enjoy lucrative mixed billing model and full-time nursing support.Standard consult fee of $75, providing competitive e... Show more

Registered Psychologist

Altius GroupMandurah, WA, AU

Get to know PeopleSense by Altius.PeopleSense by Altius, a subsidiary of Altius, has been providing psychological services since 1998.PeopleSense provide support to a range of clients in business, ... Show more

Expression of Interest (AU) – Clinic Managers, Assistant Clinic Managers & Beauty Therapists

Laser Clinics AustraliaMandurah, WA, AU

Expression of Interest – Clinic Managers, Assistant Clinic Managers & Beauty Therapists (Australia-Wide).Ready for growth? Confident Careers Start Here.We’re welcoming Expressions of Interest f... Show more

Senior Dentist Opportunity

Forhealth GroupRockingham, WA, AU

Part of the ForHealth Group, Primary Dental is one of Australia’s leading Dental Support Organisations, supporting a network of over 180+ independent dentists in 60+ dental centres across Australia... Show more

Associate Dentist | Port Kennedy Central Dental Care

National Dental Care/DB DentalPort Kennedy, WA, AU

Associate Dentist – Part Time | Port Kennedy Central Dental Care (WA).Join a trusted, modern family dental practice with an established patient base in Port Kennedy.We’re looking for a passionate a... Show more