Receptionist / Office Administrator

AA Plumbing Maintenance is seeking a Receptionist/Office Administrator to join our team!

(Please note that Australian working rights are essential.)

Competitive salary + performance-based bonuses

Flexible working arrangements where possible

Ongoing training and development opportunities

Real growth opportunities within a family-oriented business

Supportive team where everyone is respected and valued

Learn new skills across scheduling, customer service, and marketing

Join a growing Melbourne plumbing business with a strong local reputation!

About the role

As a Receptionist/Office Administrator, you'll be the first point of contact for our customers and the organisational backbone of our daily operations.

Your day-to-day responsibilities will include:

• answering incoming customer calls and enquiries
• booking, scheduling, and coordinating plumbing jobs
• communicating with customers regarding appointments
• following up quotes and outstanding jobs
• assisting with invoicing, administration, and data entry
• assisting with basic marketing and social media management
• keeping the office and daily workflow organised.

What you'll bring to the role

• Full Australian working rights essential
• Highly organised with strong attention to detail
• Comfortable taking responsibility and working independently
• Good computer skills and ability to learn new systems
• Willing to develop marketing and social media skills
• Previous reception/administration experience highly regarded.
• Previous experience working in reception/administration for a plumbing company

About us

AA Plumbing Maintenance is a growing plumbing maintenance business specialising in blocked drains and hot water system changeovers across Melbourne. We're a close-knit team that takes pride in delivering prompt, fair, and reliable service that customers are happy to recommend to friends and family. If you're looking for a long-term role where you can grow with the business and genuinely make a difference, we'd love to hear from you!

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