Guest Service Agent/Night Audit

Job Description

Purpose

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As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.

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Primary Responsibilities

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• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
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• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
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• Conquer challenges alongside guests, transforming dilemmas into success stories
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• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
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• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
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• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
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• Display proficiency in accurately handling reservations and managing guest accounts
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Skills and Experience

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• Innovative approach to exceeding customer service expectations
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• Skilled at collaborating within teams, as well as working independently
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• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
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• Proficiency in both written and verbal communication
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• Previous experience in hotel front desk operations is a valuable asset
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• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
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