Business Analyst

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

Reporting to the Senior Project Manager, you'll play a key role in delivering business and technology transformation initiatives across the organisation. Working closely with business leaders, operational teams, technology specialists and vendors, you'll help translate complex business needs into practical solutions that improve processes, systems and outcomes. This role will see you involved across the full project lifecycle, from discovery and requirements gathering through to solution delivery, testing, business readiness and benefits realisation.

Key Responsibilities

• Lead requirements gathering, process analysis and solution design activities
• Facilitate stakeholder workshops and drive business engagement
• Document business, functional and non-functional requirements
• Develop process maps, user stories and key BA artefacts
• Support testing, defect management and solution validation
• Assess business impacts and support change readiness
• Identify risks, dependencies and process improvement opportunities
• Partner with business and technology teams to deliver successful outcomes
• Contribute to project governance, reporting and continuous improvement initiatives

About You

• Experience as Business Analyst within complex enterprise environments
• Strong requirements gathering, process mapping and business process improvement skills
• Experience facilitating stakeholder workshops and managing competing priorities
• Proven capability translating business needs into clear, testable requirements
• Hands‑on experience supporting UAT, integration testing and defect management
• Strong communication and stakeholder management skills
• Experience working in Agile, Waterfall or hybrid delivery environments
• Exposure to BPMN, process modelling and requirements management tools
• Experience in healthcare, aged care, community services or other regulated environments will be highly regarded

Why Join Bolton Clarke?

12-month fixed-term opportunity with genuine extension potential Hybrid and flexible working arrangements Meaningful work supporting essential community services Opportunity to work on large-scale business and technology transformation programs Collaborative and supportive team environment.

Salary packaging benefits available through our not-for-profit status Career development within one of Australia's leading aged care organisations.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

A caring team environment with strong clinical and allied health support

Career progression and development opportunities

Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

Private health insurance and gym discounts

An Employee Assistance Program for staff and family

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.

If you have any further queries, please contact Meaghan Sutherland (workwithus@boltonclarke.com.au)

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