Sample Reception Manager

• Australia's leading bioanalytical laboratory and trusted partner to the pharmaceutical, biotechnology and clinical research sectors.
• Seeking an experienced Sample Reception Managerresponsible for overseeing sample reception activities, ensuring the integrity and traceability of clinical samples, maintaining compliance with quality standards, and leading a high-performing team.
• Permanent, full-time opportunity
• Based near Melbourne CBD

About the Company/Role:

• Australia's leading bioanalytical laboratory and trusted partner to the pharmaceutical, biotechnology and clinical research sectors.
• Seeking an experienced Sample Reception Managerresponsible for overseeing sample reception activities, ensuring the integrity and traceability of clinical samples, maintaining compliance with quality standards, and leading a high-performing team.
• Permanent, full-time opportunity
• Based near Melbourne CBD

Key Responsibilities:

• Lead the day-to-day operations of the Sample Reception team, ensuring efficient workflows and exceptional service delivery.
• Oversee the receipt, tracking, storage and shipment of clinical samples, including domestic and international logistics.
• Manage sample inventory and records through a Laboratory Information Management System (LIMS), ensuring data accuracy and traceability.
• Ensure appropriate storage and monitoring of clinical samples and critical reagents across temperature-controlled environments.
• Maintain accurate documentation, reports and records in line with regulatory requirements and accreditation standards.
• Review and implement SOPs, policies and processes to support quality, compliance and continuous improvement.
• Analyze operational metrics and identify opportunities to improve efficiency and service performance.
• Build strong relationships with internal stakeholders, clients, clinical sites and external service providers.
• Lead, coach and develop team members while fostering a collaborative and customer-focused culture.
• Ensure all laboratory activities are conducted safely and in accordance with relevant quality systems and regulatory requirements.

About You

• Bachelor's degree in a relevant scientific discipline.
• Extensive laboratory experience within an analytical, pharmaceutical, pathology, CRO or other regulated laboratory environment.
• Hands-on experience conducting laboratory assays and working with clinical samples.
• Demonstrated experience managing clinical sample logistics, storage and international shipments.
• Strong knowledge of quality systems, including ISO/IEC 17025, GLP, GCLP or similar regulated frameworks.
• Experience usingLIMSand database-driven record management systems.
• Proven ability to lead, motivate and develop cross-functional teams.
• Excellent organizational, analytical and problem-solving skills.
• Strong verbal and written communication skills with the ability to build effective stakeholder relationships.

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