JD Propagation is looking for a motivated and customer-focused Customer Service & Freight Coordinator to join our team. This is a hands-on role that combines customer service, freight coordination, sales support, and administration. The successful applicant will play a key role in ensuring our customers receive outstanding service while managing freight bookings, selecting the most effective transport solutions, processing orders and invoices accurately, along with selling.
Key responsibilities
Book and coordinate freight deliveries and collections
Determine the most efficient and cost-effective freight methods for customer orders
Liaise with freight companies and transport providers
Provide exceptional customer service via phone, email, and in person
Sell excess stock
Process customer sales and orders
Prepare and issue invoices accurately and efficiently
Handle customer enquiries and provide product information
Track freight consignments and resolve delivery issues when required
Maintain accurate customer and order records
Work closely with internal teams to ensure smooth order fulfilment
About you
Previous experience in customer service, freight, logistics, or administration preferred
Strong communication and relationship-building skills
Excellent organisational and time-management abilities
Ability to problem-solve and identify the best freight solutions
Confident using computer systems and Microsoft Office applications
High attention to detail, particularly when processing orders and invoices
Ability to work independently and as part of a team
Sales experience would be highly regarded
Friendly and supportive team environment
Variety in your day with a mix of customer service and logistics responsibilities
Stable, long-term employment opportunity
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Customer Service & Freight Coordinator • Melbourne, AU
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