AI Automation Lead

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As an AI Automation Lead, you will be at the forefront of driving AI innovation across our OSS environment. Combining hands-on engineering with technical leadership, you will design, build, and implement AI-powered automation solutions that improve operational efficiency, enable intelligent decision-making, and deliver measurable business value. This is an exciting opportunity for someone who enjoys solving complex challenges, building modern AI capabilities, and mentoring others while remaining deeply involved in delivery.

What You’ll Do

Design, develop, and deploy AI-enabled automation solutions, including agentic workflows, AI assistants, intelligent automation capabilities, and reusable engineering assets.

Build and maintain Graph RAG, semantic search, knowledge retrieval, and knowledge management capabilities that support trusted enterprise AI outcomes.

Lead proof-of-concepts, pilots, and production implementations while establishing best practices across AI engineering, evaluation, testing, observability, governance, and operational controls.

Provide technical leadership and mentoring to engineers, automation specialists, and delivery teams while collaborating with architecture, security, data, and platform stakeholders.

What You Bring

Hands-on experience delivering AI automation, software engineering, integration, data engineering, or technology solutions within complex enterprise environments.

Strong technical expertise across APIs, workflow orchestration, CI/CD, event-driven architectures, prompt engineering, LLM integrations, and agentic workflows.

Experience with Graph RAG, vector databases, knowledge retrieval, semantic search, metadata management, and modern AI engineering practices, ideally within AWS and Amazon Bedrock environments.

Excellent stakeholder management and communication skills, with the ability to influence, mentor, and lead technical teams while remaining actively involved in solution design, development, testing, and deployment.

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email***************@optus.com.auor call 1800 309 ***.

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