Complaints Officer

Your communication, analytical and problem-solving skills, and experience in a regulatory or complaints environment will be key to your success in this role.

Key responsibilities

• As the Complaints Officer, you will form part of a dynamic team responsible for managing routine complaints within the Building Compliance Directorate, ensuring timely resolution in line with legislative requirements.
• Drawing on your experience in dealing with disputes and your ability to review evidence, you will play a vital role in supporting fair, consistent and well-informed decisions.
• You will bring to the role your expertise in investigating complaints, your time management skills, and your ability to collaborate effectively and provide sound recommendations to support quality outcomes.
• Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

What you need

• To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application.
• To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.
• Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements.

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