We are a small team, and every role plays an important part in how we deliver for our customers. Your contribution will be valued and visible. You will be part of the Operations Team, reporting to the GM Operations, working closely with Supply and Capacity Planning, Marketers, Customer Experience, and our 3PL partners to support quality, training and terminal optimization initiatives.
Prepare KPI reporting and provide timely, accurate communication to customer-facing teams and stakeholders.
Manage quality variations from initial reporting through to investigation, resolution, monitoring and closure.
Develop and maintain training programs that build capability across the network and prevent recurrence.
Identify and drive terminal optimization and efficiency improvements across all sites.
Partner with our 3PL providers to define opportunities, problem solve, implement solutions and measure the value created.
Support our commitment to consistent, high quality products and exceptional customer experience.
Contribute to the ongoing development and improvement of quality systems, processes, and operational standards.
Travel to terminals as required to support continuous improvement initiatives and build strong working relationships.
Proficiency with quality management systems and standard business software applications.
Excellent communication and relationship-building skills, with the credibility to influence outcomes across partner organizations.
A methodical approach to problem solving and root cause analysis.
Experience in operations, supply chain, quality or terminal environments.
A bias for improvement - you notice what others walk past, and you see it through to a measured result.
Experience in distribution, supply chain, fertiliser, or bulk-handling environments.
Formal qualification in Quality Management, Training & Assessment (e.g. Cert IV TAE), Business, or a related discipline.
Familiarity with Principle Based Management® or a comparable values-based operating framework.
Strong analytical and problem-solving skills with a continuous improvement mindset.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields. Our team also brings logistical expertise and a wide range of invaluable services, from delivered freight and logistics capabilities to online shipment tracking
At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophyhelps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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Operations Coordinator • Melbourne, AU
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