Branch Manager

Job Description

As Branch Manager, you will be responsible for the overall performance and day-to-day operations of the Brooklyn branch, ensuring the business achieves or exceeds sales, margin and operational targets.

Reporting to the Regional Manager, you will lead a team across sales, warehouse and branch operations while driving customer service excellence and business growth.

Key responsibilities include:

• Leading and developing a high-performing branch team
• Managing branch sales, profitability and operational performance
• Monitoring sales and margin performance and implementing improvement strategies
• Building and maintaining strong relationships with key customers
• Identifying opportunities to grow revenue and expand market share
• Managing branch inventory, stock control and stocktakes
• Overseeing warehouse operations, safety and security standards
• Ensuring compliance with company policies, procedures and Work Health & Safety requirements
• Managing branch administration, reporting, invoicing, banking and debtors
• Conducting regular team meetings, coaching and performance reviews
• Supporting and developing team capability through training and mentoring
• Handling complex customer enquiries and delivering exceptional customer service
• Working closely with Sales Representatives and Regional Leadership to achieve business objectives

This role offers a balance of operational leadership, customer engagement and business development, making it ideal for a hands-on manager who thrives in a fast-paced environment.

Qualifications

We're looking for a leader who is:

• A strong people leader with a proven ability to motivate and develop teams
• Commercially minded with strong financial and business acumen
• Customer-focused with excellent relationship-building skills
• Proactive, organised and results-driven
• Adaptable and capable of balancing operational priorities with business growth
• Committed to maintaining a strong safety culture

Essential Requirements

• Strong leadership and people management experience
• Demonstrated experience managing branch, warehouse, retail or trade operations
• Strong customer service and stakeholder management skills
• Sound understanding of financial performance, margins and account management
• Intermediate Microsoft Office skills
• Strong understanding of Work Health & Safety principles

Desirable but Not Essential

• Diploma or Degree in Business or a related field
• Experience within the heavy vehicle, transport, automotive, industrial or trade sectors
• Knowledge of truck and trailer parts
• Experience managing multiple functions including sales, warehouse and customer service teams

Additional Information

When you join Truckline, you'll become part of a business that values its people and provides genuine opportunities for career growth and development.

What We Offer

• Competitive salary package
• Company vehicle
• Mobile phone and laptop provided
• Generous Branch Incentive Program
• Ongoing leadership training and development
• Career progression opportunities across a national branch network
• Employee discounts across Bapcor brands
• Supportive and collaborative team culture
• Stable employment with a respected Australian business

About Brooklyn

Located in Melbourne's key transport and logistics hub, our Brooklyn branch services a broad range of transport operators, workshops and fleet customers across Victoria. This is an exciting opportunity to lead an established branch and play a key role in supporting customers who keep Australia's freight industry moving.