About the role We are seeking an energetic & experienced Senior Building / Facility Manager to join AssetBM. This is a full-time leadership role for the onsite team that operates 24/7 and manages the day-to-day operations of one of Melbourne's tallest residential apartment buildings. The building has 78 floors and more than 650 apartments with complex building services. You'll play a lead role in maintaining the building to a high standard, strengthening stakeholder relationships, and improving the overall resident experience.
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We're looking for someone with
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Experience in a leadership and stakeholder management role within Hotels and Facilities Management.
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Strong leadership qualities with direct experience in Customer Service & business operations roles.
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Professional written and verbal communication skills, with emotional intelligence and empathy to engage with residents, committee members and other stakeholders.
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Well-honed organisational skills to be a productive team player who takes ownership of the asset.
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Tech-savvy and comfortable implementing new digital tools to improve workflows and reporting.
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Strong skills in contract negotiations, knowledge in Building services & proactive maintenance programmes
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What you'll be doing
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Responsible for the delivery of resident experience, including all aspects of building operations, maintenance, repairs, contractor performance, and security.
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Ownership of resident and stakeholder inquiries and issues promptly, including driving cost-effective solutions, proactive asset Management, process streamlining, seeking approvals, coordinating and supervising contractors, service providers, and on-site personnel to ensure timely, high-quality outcomes.
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Ensuring compliance with all health, safety, and building regulation requirements (Training provided).
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Proactively influencing the culture in the building to improve compliance, resident experience, and reduce disruptions, improve presentation and add value to the OC budget.
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Implementing and managing preventative maintenance programmes to enhance asset condition and resident satisfaction (Training and support provided).
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Preparing detailed written reports, updates, and business cases relating to building performance and issues.
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What we offer
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A generous remuneration package, work-life balance and well-supported culture. We value diversity, training and people who bring a broad range of skills and perspectives. If you're excited about this role and believe you have the capability to excel, we'd love to hear from you.
Building Manager • Melbourne, VIC, AU
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