Plumbing Supervisor
Plumbing Supervisor – Residential Emergency & Maintenance
Ready to step off the tools and lead a high-performing plumbing team?
We are seeking an experienced Plumbing Supervisor to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.
This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.
To be considered, you must have:
A current NSW Plumbing Contractor Licence
Extensive experience in residential emergency and maintenance plumbing
What’s on Offer
Competitive salary package based on experience
Permanent, full-time leadership position
Opportunity to step away from being permanently on the tools
Support from an established operations, dispatch and customer service team
Ongoing leadership and professional development
Genuine career progression within a growing organisation
The authority and resources required to build a high-performing team
The opportunity to directly influence team performance, company standards and customer outcomes
The Role
As Plumbing Supervisor, you will be responsible for:
Leading, coaching and developing a team of residential plumbers
Providing technical direction on emergency, complex and escalated plumbing jobs
Conducting regular field visits, ride-alongs and workmanship inspections
Monitoring technician performance, productivity, workmanship and customer satisfaction
Coaching technicians on diagnosis, quoting, customer communication and job performance
Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures
Improving quality assurance while reducing defects, complaints and call-backs
Managing escalated customer concerns and delivering practical resolutions
Monitoring team KPIs and holding technicians accountable for their performance
Supporting technician recruitment, onboarding and ongoing training
Working closely with operations and dispatch to improve scheduling and productivity
Ensuring job documentation, photographs and compliance requirements are completed correctly
Building a professional, positive and accountable team culture
About You
We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.
You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.
In addition to the mandatory licence and industry experience outlined above, you will bring:
Previous experience supervising, leading or mentoring plumbers
Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards
Advanced fault-finding and diagnostic capabilities
The confidence to provide clear technical direction on complex jobs
Experience managing technician KPIs, productivity, workmanship and customer satisfaction
A strong understanding of quality assurance and call-back reduction
Excellent leadership, communication and conflict-resolution skills
The confidence to hold team members accountable while maintaining a positive culture
Strong organisational skills and the ability to prioritise in a fast-paced environment
A current unrestricted NSW Driver Licence
A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement
Why Join Us?
This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.
You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.
If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.
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