Accounts & Customer Service Officer
Job Description
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The Waste Network | Notting Hill, Melbourne VIC | Part-Time — 3 days per week
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- Xero and accounts at the core — plus customer service and logistics in one varied part-time seat \n
- Three days a week, with a pathway to full-time, career and leadership opportunities \n
- Rewards and incentives that grow with you, in a small, fast-paced, driven team \n
A journey, not a job \n
The Waste Network is a boutique, Melbourne-based waste management and resource recovery business built as a smarter, data-led alternative to the major national operators. We deliver waste, recycling, and sustainability programs for major events, venues, and commercial customers — including some of Victoria’s most iconic events. We’re small, fast-paced, and driven, and we’re growing. We’re looking for the right person first — someone who fits how we work — and we’ll build the role around them as the business grows.
About the Role \n
This is a hybrid part-time position at the centre of our daily operations, with accounts as its backbone. You’ll own our day-to-day finances in Xero, be the friendly first point of contact for customers, and keep our services and subcontractor logistics running like clockwork. Day to day, you will:
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- Raise customer invoices, process credits and adjustments, and keep billing accurate \n
- Perform banking reconciliation in Xero and manage accounts receivable follow-upCheck supplier and subcontractor invoices against service records \n
- Respond to customer inquiries and process bookings and service requests \n
- Liaise with subcontractors to schedule, confirm, and adjust services \n
- Coordinate logistics and run sheets for regular services and event operations \n
About You — a doer \n
We’re a small team, so there’s nowhere to hide — and no one looking over your shoulder either. We need someone who takes ownership and runs, not someone who needs babysitting.
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- A solid grasp of finance fundamentals: debtors, creditors, reconciliations, GST basics \n
- A self-starter who spots what needs doing and finishes it without being chased \n
- Sharp attention to detail with numbers, billing, and data \n
- A warm, professional phone manner and clear written communication \n
- Organised, calm under pressure, and energised by a fast-moving environment \n
- Hungry to grow — you want a journey, not a job \n
Where It Can Go \n
The role starts at three days per week. As our volumes grow and you take full ownership of the accounts function, there is a genuine pathway to full-time, with broader responsibility, career and leadership opportunities, and rewards and incentives to match. We’d rather find the right person and grow the role around them than fill a seat.
What We Offer \n
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- Performance-based rewards and incentives that recognise ownership, initiative, and results \n
- Genuine part-time flexibility with a pathway to full-time as the business grows \n
- Personal and professional development, with the finance function growing around you \n
- A close-knit, driven culture with direct access to leadership every day \n
- Free on-site parking at our Notting Hill head office \n
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Applications will be reviewed as they are received — we encourage you to apply early.
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