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SILK Contract Logistics
Customer Service Representative (Transport)SILK Contract Logistics • Sydney, AU
Customer Service Representative (Transport)

Customer Service Representative (Transport)

SILK Contract Logistics • Sydney, AU
6 days ago
Job description

Customer Service Representative (Transport)

We are currently seeking a Customer Service Representative to join our Landside Logistics team in, based in Yennora. In this role, you will deliver exceptional service to our valued and expanding customer base.

This is a permanent full-time position working Monday to Friday, 8:00am to 4:00pm.

Key Accountabilities:

  • Liaise with customers and internal stakeholders to resolve operational issues
  • Prepare and maintain accurate operational system records and documentation
  • Identify opportunities to improve efficiency and customer service outcomes
  • Support compliance with company policies, procedures, and safety requirements

Qualifications, Skills and Experience:

  • Previous experience in a transport operational environment (essential)
  • Relevant qualification, licence, or industry certification (desirable)
  • Strong communication and stakeholder management skills
  • Ability to prioritise tasks and work effectively in a fast-paced environment
  • High level of attention to detail and problem-solving capability
  • Proficiency in Microsoft Office and relevant business systems

About Us

Silk Logistics is one of Australia’s leading national logistics providers, delivering innovative and customer-focused supply chain solutions. We pride ourselves on exceptional service, operational excellence, and fostering a strong, collaborative team culture across all our sites.

Why Join Our Team?

At Silk, our people are at the heart of everything we do. You’ll be part of a supportive and inclusive team where your contributions are valued. We are committed to providing a safe workplace, ongoing development opportunities, and clear pathways for career progression.

Join us and be part of a business where your work truly makes a difference.

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Customer Service Representative (Transport) • Sydney, AU

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