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Operations & Resident Services OfficerFindStaff AU • Geelong, AU
Operations & Resident Services Officer

Operations & Resident Services Officer

FindStaff AU • Geelong, AU
3 days ago
Job description

Operations & Resident Services Coordinator

Geelong Region | 12-Month Maternity Leave Contract

6-8 Days per Fortnight | Flexible Working Arrangements

About the Opportunity

Our client is a well-established not-for-profit organisation providing affordable housing and support services to older members of the community across the Geelong region.

This is a diverse role combining resident services, administration, operational coordination and compliance support. Working within a small and collaborative team, you’ll take ownership of key processes including occupancy management, resident administration, annual rent reviews, maintenance coordination, record management and compliance activities.

Key Responsibilities

  • Manage applicant waiting lists and resident records.
  • Coordinate vacancies, resident departures and new occupancies.
  • Prepare agreements, correspondence and related documentation.
  • Coordinate and track maintenance requests and follow-up actions.
  • Support annual rent review processes and associated calculations.
  • Maintain accurate records, registers and business information.
  • Assist with legislative, compliance and governance requirements.
  • Develop and update policies, procedures, templates and operational documentation.
  • Support operational projects and process improvement initiatives.
  • Ensure information, records and documentation remain accurate, confidential and up to date.

About You

You are an organised and self-motivated administrator who takes pride in accuracy, professionalism and delivering work to a high standard.

You will bring:

  • Strong administration, operations coordination or business support experience.
  • Advanced Microsoft Office skills, particularly Excel.
  • Excellent attention to detail and accuracy.
  • Experience handling confidential and sensitive information with discretion.
  • Strong written communication and documentation skills.
  • Confidence working with data, calculations and reporting.
  • The ability to interpret and apply policies, procedures and legislative requirements.
  • Strong organisational, problem-solving and time management skills.
  • A proactive approach and the ability to work independently.

Experience within housing, property, community services, aged care, retirement living or the not-for-profit sector will be highly regarded but is not essential.

What's on Offer?

  • Flexible working arrangements.
  • Supportive and collaborative team environment.
  • Meaningful work within a purpose-driven organisation.
  • Salary packaging benefits.
  • Variety, autonomy and the opportunity to make a genuine contribution.

Additional Information

  • 12-month maternity leave contract.
  • Flexible arrangement of 6-8 days per fortnight.
  • Geelong region location with some flexibility to work remotely.
  • Occasional travel between sites may be required.

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Operations & Resident Services Officer • Geelong, AU

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