Service Support Officer - Inbound

Job Description

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

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We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

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What you'll be doing

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• Answer incoming calls and manage service booking requests
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• Accurately process bookings in our job management system (SalesForce)
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• Manage customer enquiries relating to bookings, warranties, and product issues
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• Provide updates to customers on their booking status
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• Escalate customer complaints to the appropriate department for resolution
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Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

\n

We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

\n

What you'll be doing

\n

\n
• Answer incoming calls and manage service booking requests
\n
• Accurately process bookings in our job management system (SalesForce)
\n
• Manage customer enquiries relating to bookings, warranties, and product issues
\n
• Provide updates to customers on their booking status
\n
• Escalate customer complaints to the appropriate department for resolution
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Essential skills and experience

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• Strong customer focus and the ability to remain calm in a fast-paced environment
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• Excellent verbal communication skills
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• Patience and understanding from a customer's viewpoint
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• A positive attitude with a strong work ethic and a proactive mindset
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• Contact centre or other relevant customer service background
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Who are we looking for?

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• Individuals looking to work close to home in the Braeside area
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• Available to work full time hours Monday to Friday
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• Suited to individuals who enjoy being on the phone and interacting with customers
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• Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
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• Those who are passionate about providing superior levels of customer service and who take pleasure in helping others
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What's on offer?

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• Rinnai will support your efforts to achieve excellence
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• We offer a collaborative and supportive team environment
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• Generous staff discounts on our full product range
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• Stable, full-time role with a respected and well-known organisation
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• New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
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• Health and wellbeing programs including EAP services
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• Hybrid work arrangements, working 1 day a week from home
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If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.