Coordinator, Quality & Improvement

Job Description

About the Role

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Are you passionate about driving quality, innovation and continuous improvement? We're seeking an experienced and motivated professional to lead UCWB's quality, risk, compliance and continuous improvement systems. In this role, you'll help ensure we meet regulatory and accreditation requirements while fostering a culture of learning, accountability and excellence across the organisation. Working closely with leaders and teams, you'll identify opportunities for improvement, support best practice, and help shape high-quality services that make a real difference in our communities.

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Does this sound like you?

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You are a highly organised and collaborative professional who enjoys solving problems, building strong relationships and driving positive change. You communicate confidently, work effectively across teams and are passionate about improving systems, processes and outcomes. If you're a critical thinker who thrives in a dynamic environment and wants to make a meaningful impact, we'd love to hear from you.

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You will have:

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• Relevant tertiary qualifications.
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• Substantial experience in a role with a focus on quality management, governance, risk, compliance and safeguarding in the community services sector.
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• Demonstrated capability to operate as a specialist advisor influencing organisation wide systems and outcomes.
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• Exceptional interpersonal skills, with demonstrated ability to engage at all levels of the organisation.
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• Experience in delivering projects, or initiatives to desired outcomes with an understanding of change management processes.
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• Strong organisational and time management skills, the ability to multitask and maintain meticulous attention to detail.
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• High level of communication skills, literacy, and well-developed writing skills.
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• Strong computer literacy and proficiency in the use of the Microsoft Office suite of programs.
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• Knowledge of human and community service quality standards such as NDIS Practice Standards, Aged Care Quality Standards and ASES
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• Personal accountability and proactive approach to work health and safety, specifically taking responsibility for the health and safety of self and others
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• A current DHS Working With Children Clearance, NDIS Worker Screening and National Police Clearance, or willing to obtain one at your own cost prior to commencement of employment
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UCWB

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Our purpose:

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Together we build connected and thriving communities.

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Our Values:

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• Connect and Belong
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• Open and Curious
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• Bold and Brave
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Our Strategy:

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• Innovate and build thriving communities
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• Grow positive impact together with community
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• Mobilise our vibrant, engaged, learning organisation.
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We build connected and thriving communities with a team of over 220 staff and volunteers. For 140 years, we've been walking alongside people to create positive futures and lead independent lives they are proud of. We deliver services in Aged Care, Children & Family, Financial Health, Mental Health, NDIS, and childcare.

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At UCWB, we celebrate the power of difference and the strength that harnessing our differences creates. We value the experience and expertise of people from all cultures, ages, spiritualties, disabilities, genders, sexualities, thinking patterns, caring status, bodies and backgrounds. We are committed to action that makes our organisation and the wider community welcoming, safe and inclusive.

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What we can offer you

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You're joining an organisation that truly cares about your wellbeing, values what you do and celebrates success.

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• Industry-leading job satisfaction and workplace flexibility.
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• Salary packaging/tax free income for eligible employees offering 6-12% increase in your take-home pay (package up to $15,900 per year pre-tax and an additional $2,650 Meals and Entertainment).
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• An equal opportunity workplace where diversity, inclusion and lived experience are genuinely valued.
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• Career and personal development opportunities.
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• Personalised EAP support and counselling for mental health challenges for you, your immediate household members, in person, over the phone or online.
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• Flexible leave provisions including: access to 4 weeks paid parental leave in excess of the government scheme for eligible employees, option to apply for up to 2 weeks leave in advance (upon successful completion of probation) and option to cash out long service leave after 7 years of service.
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• Superannuation Guarantee paid on every eligible dollar earned.
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• Discounts on a range of products and services through our salary packaging provider Community Business Bureau (CBB).
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You will thrive in a supportive workplace which celebrates its rich, diverse and inclusive workforce.

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Location

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This role is based at Bowden just a short walk to the popular Plant 3 and Plant 4 entertainment complex in Gibson Street however some off-site work will be required.

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Applications close at 5pm on Friday 25th of September 2026, however shortlisting will commence immediately upon receipt of suitable applications, and the vacancy may close earlier.