Field Service Engineer

JOB DESCRIPTION

We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation.

He/she will be in charge of:

• Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards
• Perform preventive maintenance on Datalogic equipment within the quoted timeline
• Adjust and/or replace onsite Datalogic devices of existing customer systems
• Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed
• Follow rigorously safety and security onsite company procedures
• Support remotely (phone, remote dial-in) the customer with product configuration or problem solving
• Escalate to upper technical level problems that can’t be solved independently
• Issue timely and accurate service reports (including expenses report)
• Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.
• Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.
• Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.
• Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.
• This position would requires regional traveling, any candidate should be willing to travel at short notice.

REQUIREMENTS

• Education (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.
• Languages: English
• Experiences: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.
• Understand ID products and able to make demos.
• Understanding of the PC and industrial networking environment.
• Other information & specific skills: Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
• Strong mechanical aptitude
• Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.
• Fluent in spoken and written English
• Travel requirements: Approximately 30%

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