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ParagonIT is an Australian-owned technology services provider delivering managed IT, cloud, cybersecurity, infrastructure, networking, Microsoft 365, and modern workplace solutions to businesses across Australia.
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We are growing and looking for a motivated Systems Engineer Level 1 / Level 2 to join our team. This role is ideal for someone who enjoys solving technical problems, supporting clients, working with modern technologies, and developing their career in a fast-moving MSP environment.
About the Role \n
As a Systems Engineer at ParagonIT, you will provide technical support, troubleshooting, implementation assistance, and ongoing managed services support across a wide range of client environments.
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You will work closely with senior engineers, project teams, vendors, and clients to deliver reliable, professional, and responsive IT services.
Key Responsibilities \n
Provide Level 1 and Level 2 technical support to business clients.
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Troubleshoot and resolve issues across desktops, laptops, servers, networks, cloud platforms, and business applications.
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Support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, and Azure environments.
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Assist with user onboarding, offboarding, device setup, and access management.
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Monitor client systems, alerts, backups, security tools, and infrastructure health.
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Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file shares, and print services.
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Assist with endpoint security, patching, antivirus, MFA, conditional access, and basic cybersecurity controls.
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Support networking equipment including switches, firewalls, wireless access points, VPNs, and internet services.
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Document tickets, technical changes, procedures, and client environments accurately.
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Escalate complex issues to senior engineers while maintaining ownership and communication with clients.
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Participate in small projects, migrations, upgrades, and implementation work.
Skills and Experience \n
We are looking for someone with experience in some or all of the following:
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Microsoft Windows 10/11 and Windows Server environments.
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Microsoft 365 administration.
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Active Directory, EntraID, DNS, DHCP, Group Policy.
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Basic networking, TCP/IP, VLANs, VPNs, Wi‑Fi, and firewall concepts.
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Backup and disaster recovery tools.
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Endpoint management and security tools.
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Remote monitoring and management platforms.
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Ticketing systems and ITIL-style service desk processes.
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Strong troubleshooting and communication skills.
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Ability to work independently and as part of a team.
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A customer-focused attitude and professional presentation.
Preferred Experience \n
Experience working for a Managed Services Provider is highly regarded.
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Exposure to Microsoft Intune, Azure, Defender, Sentinel, or other security platforms.
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Experience with firewalls, switches, wireless, and business‑grade networking.
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Knowledge of Essential Eight, cybersecurity best practices, or compliance frameworks.
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Microsoft, Cisco, Fortinet, Sophos, Aruba, SentinelOne, Acronic, Hyper‑V, or Veeam certifications would be advantageous.
What We Are Looking For \n
Someone who is:
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Professional, reliable, and client‑focused.
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A strong communicator with a positive attitude.
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Comfortable working across multiple client environments.
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Willing to learn and grow into more senior technical responsibilities.
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Organised, proactive, and able to manage competing priorities.
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Passionate about technology, cybersecurity, cloud, and modern workplace solutions.
What ParagonIT Offers \n
A supportive and growing team environment.
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Exposure to a wide range of technologies and client environments.
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Career development and mentoring from experienced engineers.
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Opportunities to work on cloud, security, networking, and infrastructure projects.
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A professional workplace with a focus on quality service delivery.
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Your application will include the following questions:
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Systems Engineer L1 / L2 • Melbourne, VIC, AU
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