Business Support Officer x30

Job Description

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Business Support Officer Location: Melbourne CBD
Employment Type: Full-time, 12 WeekContract

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Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.

Key Responsibilities \n

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• Assess and process applications against program guidelines and eligibility criteria.
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• Verify customer, travel, accommodation, and payment information.
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• Maintain accurate records, case notes, and system updates.
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• Respond to customer enquiries via phone and email.
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• Resolve routine issues and elevate complex matters as required.
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• Ensure compliance with privacy, security, and recordkeeping requirements.
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• Contribute to continuous improvement and service excellence initiatives.
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About You \n

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• Strong customer service and communication skills.
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• Excellent attention to detail and data accuracy.
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• Experience processing applications, claims, payments, or similar administrative work.
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• Ability to manage competing priorities in a high-volume environment.
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• Comfortable using multiple systems, databases, and Microsoft Office applications.
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• Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.
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About the Role \n

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• $39.28 (inclusive of casual loading)
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• x30 positions
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• 12 weeks commencing Wednesday 23rd September
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• Police Check required within last 6 months
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• On-site then opportunity to WFH once settled
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

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