Accommodation Manager

Job Description

Job Type: Permanent position | Full time position

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Job Description

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We have a rich history dating back to its establishment in 1867. Located on Mollison Street, it has long been a cornerstone of the local community, offering dining, accommodation, and entertainment. The hotel is particularly noted for its Irish heritage and connection to the vibrant history of Kyneton, a town that thrived as a hub during the Victorian gold rush.

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In the 1930s, the Shamrock underwent significant remodelling to include distinctive Art Deco features, including a pink brick facade and a sweeping balcony, which remain defining elements of its architecture today. Over the years, the hotel has maintained its reputation as a friendly and welcoming space, serving as a venue for community gatherings and celebrations. We are looking for a someone who has proven experience as Accommodation Manager or relevant role and understands all best practices and relevant laws and guidelines.

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They will play a vital role in enhancing customer satisfaction, expanding clientele, and upholding the hotel's reputation. You will need to have over 4 years' experience in hospitality with Accommodation Manager experience. We are offering $80K to $90K

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Guest Services and Experience

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• Ensure guests or residents enjoy a comfortable and memorable stay by addressing inquiries, complaints, & special requests promptly
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• Coordinate room assignments, reservations, VIP accommodations, maintaining high standards of cleanliness & comfort
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• Monitor guest feedback and implement improvements to enhance satisfaction
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Staff Management

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• Supervise, train, and mentor housekeeping, front desk, and maintenance staff
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• Plan and organize daily activities, ensuring sufficient staffing to meet operational demands
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• Handle HR-related issues, enforce health and safety protocols, and maintain team performance standards
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Operational Oversight

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• Oversee daily lodging operations, including housekeeping workflows, front desk management, and room availability in Property Management Systems (PMS)
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• Conduct inspections of guest rooms and public areas to ensure compliance with cleanliness, safety, and brand standards
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• Manage budgets, monitor expenses, and maintain inventory of supplies and equipment
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• Coordinate with other departments, such as catering and events, to manage group bookings and VIP arrivals
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Policy and Compliance

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• Develop and implement operational policies and procedures to maintain high service standards
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• Ensure compliance with health, safety, and fire regulations
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• Report to the
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General Manager or senior management on occupancy, revenue, and departmental performance

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Lodged 27th August 2026 - Closes 24th September 2026