Drive digital growth, optimise online experiences and be part of a high-performing global eCommerce team.
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We are seeking an experienced eCommerce Lead to join a fast-paced and commercially focused retail business.
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This is an exciting opportunity for a natural leader who is passionate about digital commerce, customer experience and using data to drive strong commercial outcomes.
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You will take ownership of day-to-day eCommerce trading across website and app channels, working across international markets to continuously improve performance, conversion and the overall digital customer experience.
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Key Responsibilities
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As the eCommerce Lead, you will be responsible for the day-to-day trading and optimisation of the website and app, identifying opportunities to improve performance and delivering seamless online customer experiences.
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Own the trading performance and daily management of website and app channels across key international markets.
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Support the development of the global eCommerce trade calendar, ensuring major product launches, promotions and campaigns are effectively represented across international websites.
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Monitor digital performance daily, identifying opportunities and risks and providing clear insights and actions to drive eCommerce trade.
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Lead the day-to-day management and optimisation of website and app platforms.
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Ensure merchandising, search initiatives and conversion rate optimisation (CRO) strategies are implemented effectively and aligned with business objectives.
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Provide recommendations and new ideas to improve website experience, customer retention, product performance and profitability.
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Work closely with technical teams to implement website improvements and developments, ensuring projects are delivered accurately and on time.
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Collaborate with internal and external stakeholders including Creative, IT, UX, Planning, Customer Service and external agencies.
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Lead, manage and develop a small team of direct reports.
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Contribute to additional projects and initiatives as required to improve operational efficiency and eCommerce performance.
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What We're Looking For
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You are a commercially minded eCommerce professional who combines strong analytical and project management skills with a passion for creating exceptional digital experiences.
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5+ years' experience in eCommerce, ideally within fashion, retail or beauty.
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Strong Shopify experience.
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Proven experience in commercial trading, eCommerce merchandising and conversion rate optimisation.
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Experience working across international teams and markets is highly desirable.
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Previous experience managing and developing a small team.
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Strong attention to detail and the ability to thrive in a fast-paced environment.
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Experience using GA4, merchandising platforms, analytics tools and product information management (PIM) systems.
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Strong commercial awareness with the ability to translate data and insights into practical actions.
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Excellent communication and stakeholder management skills.
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What We Offer
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This is an opportunity to play a key role in shaping the digital growth of an established and fast-moving retail business. You will have the opportunity to influence eCommerce strategy, work within a talented global team and make a direct impact on digital trading performance across international markets.
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ECommerce Lead • Melbourne, VIC, AU
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