IT Support Officer 1/2

IT Support Officer 1/2

The Opportunity

Our client is a successful national professional services organisation that continues to expand its internal technology capabilities. With a strong focus on delivering an efficient and reliable technology experience, the business is looking to strengthen its IT function with an experienced support professional.

This is a varied position for someone who enjoys being more than a traditional helpdesk resource. You will work closely with the wider business, take ownership of technical issues and assist with the ongoing development of the organisation's technology environment.

The Role

• Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
• Investigating incidents and technical problems across workplace systems and end-user environments
• Assisting employees with day-to-day technology challenges and providing practical solutions
• Administering user access and maintaining appropriate security and permissions across core systems
• Supporting the implementation and maintenance of business applications and cloud services
• Monitoring the performance and availability of key workplace technologies
• Assisting with software updates, system changes and technology releases
• Maintaining accurate IT records, documentation and asset information
• Working alongside infrastructure and technology partners on more complex technical matters
• Helping coordinate technology changes across the business and ensuring users are appropriately supported
• Identifying recurring issues and recommending improvements to reduce future support requirements
• Contributing to the development of IT processes, procedures and internal knowledge resourcesAssisting with technology projects, system enhancements and business initiatives as required
• Supporting the organisation as it adopts new digital tools and more efficient ways of working
• Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters
• Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
• Investigating incidents and technical problems across workplace systems and end-user environments
• Assisting employees with day-to-day technology challenges and providing practical solutions
• Administering user access and maintaining appropriate security and permissions across core systems
• Supporting the implementation and maintenance of business applications and cloud services
• Monitoring the performance and availability of key workplace technologies
• Assisting with software updates, system changes and technology releases
• Maintaining accurate IT records, documentation and asset information
• Working alongside infrastructure and technology partners on more complex technical matters
• Helping coordinate technology changes across the business and ensuring users are appropriately supported
• Identifying recurring issues and recommending improvements to reduce future support requirements
• Contributing to the development of IT processes, procedures and internal knowledge resources
• Assisting with technology projects, system enhancements and business initiatives as required
• Supporting the organisation as it adopts new digital tools and more efficient ways of working
• Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters

About You

This opportunity would suit an IT professional who is confident working independently, enjoys variety and takes pride in providing a high level of service.

• Minimum 5 years' experience in a hands-on IT support environment
• Strong experience troubleshooting workplace technology and business applications
• A solid understanding of modern cloud and SaaS environments
• Experience managing user access, permissions and technology services
• The ability to investigate problems logically and work through issues to a resolution
• Strong interpersonal skills and confidence working with people across different areas of a business
• A customer-first approach with a focus on understanding the underlying issue rather than simply resolving the immediate request
• The ability to prioritise workloads and remain organised in a fast-paced environment
• Strong written and verbal communication skills
• A high level of initiative and the confidence to work with minimal supervision
• A continuous improvement mindset and an interest in finding better ways of delivering IT services
• A willingness to learn new platforms and technologies as the environment evolves
• Strong attention to detail and a genuine sense of ownership

What’s on Offer

• Four days working from the office with one day working remotely
• A varied role with exposure well beyond traditional desktop support
• The opportunity to work across systems, applications and technology initiatives
• A business that is actively investing in its technology environment
• A collaborative team where your ideas and input will be valued
• The opportunity to develop your career across multiple areas of IT

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