Casual Gaming Supervisor - Leighoak Club \n
Moonee Valley Racing Club (MVRC) is one of Australia’s most progressive and innovative Racing Clubs and multi-purpose entertainment venues - home of the prestigious Cox Plate. A fantastic opportunity has arisen to join The Leighoak Club in Oakleigh; one of our licensed entertainment venues asa Casual Gaming Supervisor.
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As a Casual Gaming Supervisor, you will play an important role in ensuring the smooth, professional and efficient operation of our gaming room. You will be responsible for delivering a high standard of customer service, supporting the day-to-day operation of the gaming room, and ensuring all gaming, cash handling and compliance requirements are followed.
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We are looking for someone who is energetic, approachable and customer-focused, with the ability to work confidently in a fast-paced environment. The successful applicant will demonstrate a strong work ethic, attention to detail and a genuine commitment to providing an exceptional experience for our customers.
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Key Responsibilities
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Providing friendly, professional and attentive customer service to all gaming room patrons.
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Building positive relationships with customers and creating a welcoming and professional environment.
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Performing gaming and wagering duties in accordance with relevant legislation, policies and procedures.
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Undertaking cash handling and cashier responsibilities, including processing transactions accurately and securely.
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Completing opening and closing procedures and ensuring the gaming room is appropriately maintained throughout the shift.
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Monitoring the gaming room and responding promptly and professionally to customer enquiries, requests and concerns.
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Supporting the Venue Manager and wider team with the effective day-to-day operation of the gaming room.
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Completing supervisor duties when required, including monitoring staff, assisting with operational issues and ensuring procedures are followed.
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Maintaining a high level of accuracy, compliance and attention to detail when completing gaming, wagering and financial transactions
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Identifying and escalating any operational, customer service or compliance issues to the appropriate manager.
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Working collaboratively with team members to ensure smooth handovers and consistent service standards.
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Maintaining a clean, organised and professional gaming room environment.
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Adhering to all relevant responsible service, responsible gambling, workplace health and safety and venue policies and procedures.
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About You
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Previous experience performing gaming, wagering and cash handling duties within a gaming or hospitality environment.
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Previous experience in a supervisory or senior team member capacity is highly desirable.
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Exceptional customer service skills, with a friendly, approachable and can‑do attitude.
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A strong work ethic and the ability to take responsibility and ownership of your duties.
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The ability and willingness to perform both cashier and supervisor shifts as required.
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A reliable and flexible approach to work, including availability for afternoon, evening and overnight shifts.
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Current Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) qualifications.
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Applications close:Wednesday 30 September 2026. Please note thatonlyshortlisted candidates will be contacted.
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Moonee Valley Racing Club is an equal opportunity employer
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Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants may be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment.
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Casual Gaming Supervisor - Leighoak Club • Melbourne, VIC, AU
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