Retail Sales Consultant
Job Description
Vic Sweet Land Pty Ltd Topware - Bayswater North VIC
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You are Topware's primary point of contact for both trade and retail customers. Trade customers - builders, renovation companies, interior designers, architects, plumbing contractors, and property developers - are typically volume buyers with ongoing project needs. Retail customers are homeowners, usually buying for a single renovation or project. This is a full-cycle sales role across both customer types: you prospect for new business, present and quote, manage orders end-to-end, and own the ongoing relationship.
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Key responsibilities
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Win new trade accounts through active prospecting, showroom visits, and site calls - and convert retail enquiries and walk-ins into sales
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Own the full order cycle for every customer - quoting, invoicing, fulfilment coordination, and follow-up
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Ensure every customer, trade or retail, feels known, valued, and well-served
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Maintain meaningful touchpoints with active trade accounts
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Handle complaints fast, fairly, and with empathy - protect the relationship above all else
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Identify upsell and cross-sell opportunities across every interaction
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Greet and guide customers through the showroom, understand their brief, and quote or invoice on the spot
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Respond promptly to phone and email enquiries
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Monitor online orders daily and action per reference code process
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Check stock availability in Xero before making any commitment to customers
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About you
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Real industry experience from similar retail or trade sales background
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Strong product knowledge of bathroom and kitchen products, brands, and pricing tiers
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Ability to manage full-cycle sales from prospecting through to order completion
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Excellent communication skills - phone, email, and in-person
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Ability to build and maintain relationships with both trade and retail customers
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Proficiency with CRM systems and sales tools (experience with Xero or similar accounting software preferred)
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Ability to qualify leads using BANT framework: Budget, Authority, Need, Timeline
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Strong organisational skills to manage multiple customer types and order cycles simultaneously
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About us
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Topware is a Melbourne-based premium bathroom and kitchen products business. We sell to homeowners renovating their own place, and to builders, designers, and trade professionals running projects at scale. We're a small, close-knit team that's grown quickly, and we're in the middle of moving from a fairly scrappy, everyone-does-everything way of working into a more structured, systemised business - new warehouse, new CRM and inventory system (Zoho One) on the way, clearer processes across the board.