Allied Health Administration Officer & Receptionist

New short-term opportunity for an experienced Receptionist in North Brisbane. Your new company Hays is partnering with a well-regarded healthcare service provider seeking an experienced Administration Officer & Receptionist to support a busy Allied Health clinic. This opportunity is ideal for a customer-focused administrator who enjoys working in a fast-paced environment and delivering exceptional service to clients and healthcare professionals.

What you’ll need to succeed

• Previous experience in a reception, administration, customer service, or medical administration role
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities in a busy environment
• Confidence using databases, Microsoft Office, and appointment scheduling systems
• Experience within healthcare, allied health, medical, or community services environments will be highly regarded

Client Service

• Welcoming clients and providing a professional front-of-house experience
• Managing inbound phone calls and responding to client enquiries
• Monitoring shared inboxes and call registers, ensuring timely follow-up
• Promoting Allied Health services and providing information to clients
• Liaising with medical practitioners, allied health professionals, and health funds
• Escalating enquiries and requests to the appropriate team members when required
• Managing client feedback and maintaining positive client relationships
• Scheduling appointments and coordinating clinician calendars

Administration

• Processing payments, receipts, invoicing, and third-party billing
• Maintaining banking records and completing daily reconciliations
• Assisting with weekly banking activities
• Updating and maintaining accurate client records and databases
• Reviewing clinician schedules and actioning booking requests
• Managing payment schedules and membership records
• Processing DVA and related service invoicing
• Ordering office and clinic supplies
• Assisting with the overall presentation and organisation of the clinic

What you’ll get in return

• Attractive hourly rate
• Part‑time hours, Tuesday to Friday, 8:00am to 4:00pm
• Initial 2-week assignment with immediate commencement and potential to extend
• Opportunity for extension based on business requirements
• Potential pathway into a permanent full‑time position
• Supportive and collaborative team environment

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