Job Description:
We’re looking for an organised and detail-focused Administration Assistant to join our Workers Compensation team. In this role, you’ll provide essential administrative support across the claims function, with a key focus on processing and managing invoices related to WorkCover claims.
You’ll work closely with our claims and finance teams to ensure payments are processed accurately, efficiently and in line with WorkSafe Victoria requirements and DXC standards.
This is a great opportunity for someone who enjoys working with systems, managing high volumes of administration and making sure the details are right.
Responsibilities:
Process invoices for medical, allied health and other claim-related services
Check invoice details against claim records and ensure payments are correctly coded and allocated
Identify and escalate discrepancies, duplicate invoices or incorrect payment requests
Manage invoice processing within established service levels and accuracy targets
Support the recoveries process by identifying and reporting incorrect or erroneous payments
Respond to and resolve payment queries with frontline claims and finance teams
Maintain accurate records and ensure all administrative tasks are completed within required timeframes
Follow WorkSafe scheme rules, claims procedures and DXC processes
Contribute to a collaborative team environment and support the broader claims function as required
Experience:
Previous experience in administration, invoice processing, accounts payable or financial administration
Experience within insurance, workers compensation or claims is desirable but not essential
Strong attention to detail and a commitment to accuracy
Ability to manage competing priorities, meet deadlines and work effectively in a high-volume environment
Strong data entry and organisational skills
Confidence working across systems and Microsoft Office, particularly Excel
An understanding of compliance and audit requirements in a regulated environment would be advantageous
A proactive approach to identifying and resolving issues
About DXC
DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Administration Assistant – Workers Compensation • Melbourne, Victoria, Australia
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