Responsible Wagering Analyst

About Us

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

Company Description

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

As well as controlling thoroughbred, harness and greyhound racing in Western Australia, RWWA operates the TAB which has more than 300 off‑course retail outlets, a call centre and online betting services. Our motto is Better Your Bet because increasing profits through Western Australia’s own TAB means better returns for the local racing sector and state‑wide communities.

Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We respect one another, are accountable for our goals, connect with everyone and bringing excellence to achieve great outcomes. We work hard but have fun while we’re doing it.

Job Description

About the role

We are looking for an experienced Responsible Wagering Analyst to join our growing team on a Permanent Full Time Basis.

As the Responsible Wagering Analyst, you will be responsible for assessing customer wagering activity, identifying indicators of gambling‑related harm, and supporting timely interventions in line with responsible wagering frameworks, policies and regulatory obligations. The role conducts customer reviews, check‑in calls and written assessments, maintains accurate case records, and supports consistent customer protection outcomes.

Other responsibilities include:

• Engaging with customers, experiencing, or at risk of experiencing, gambling‑related harm.
• Analysing customer data to support responsible wagering interventions and recommendations.
• Preparing evidence‑based assessments and customer protection recommendations.
• Escalating complex or high‑risk matters where required.
• Supporting regulatory reporting, audits and reviews.
• Identifying emerging harm trends and contribute to continuous improvement initiatives.

Qualifications

About you

To be successful in this role, you'll demonstrate:

• Experience assessing customer risk and identifying indicators of gambling‑related harm or vulnerability.
• Strong analytical skills, with the ability to interpret behavioral, transactional and customer interaction data.
• Excellent written communication skills, including the preparation of assessments, case notes and recommendations.
• Confidence managing sensitive customer conversations with empathy, professionalism and discretion.

As part of the recruitment process, you will be required to complete Pre‑Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

Please note this role is only open to applicants that hold Australian Working Rights, and we do not offer Work Sponsorship Visa's.

Additional Benefits

• Personal learning and development budget
• 17.5% loading on Annual Leave
• Health and wellness initiatives to support you inside and out
• Access to discounts at a wide range of retailers
• Reward and Recognition Program

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

Applications will close on 2nd October 2026

#J-18808-Ljbffr