Office administrator

HVAC Service Coordinator / Administrator Caringbah

Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.

We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. This role offers flexibility around hours if you have school hours to accommodate etc. This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.

The Role

• Answering incoming calls and responding to client enquiries
• Booking maintenance jobs and service calls
• Scheduling and coordinating service technicians
• Liaising with customers and technicians via phone, email and text
• Processing service and maintenance reports, quotes and invoices
• Sending appointment reminders and following up outstanding tasks
• Maintaining accurate records within Simpro
• Sourcing and ordering spare parts and disposable filters
• Updating Simpro catalogues and databases
• Assisting with OH&S administration and safety records
• General administration and office support
• Ordering stationery and assisting with occasional post office duties

About You

• Previous administration, scheduling or service coordination experience
• Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
• Strong customer service and communication skills
• Confidence coordinating field-based technicians
• Strong organisation skills and the ability to manage changing priorities
• Good computer and data-entry skills
• Previous Simpro or something similiar would be highly regarded

What's On Offer

• Flexible working hours around the standard 8:00am-4:00pm- this can be flexible- we can also work around school hours if this helps!
• Experienced, long-standing office team to support and mentor you
• Regular salary reviews
• Christmas bonuses
• Free gym membership for you and your partner
• Long-term career development opportunities
• Established business with a high-quality client base

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