Internal Sales / Counter Sales

Job Description

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Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business. Our continued growth has created an exciting opportunity for an Internal Sales / Counter Sales / Administration person to work from our Pakenham, Victoria Office. This is a varied role where you will be dealing directly with customers, assisting with orders and supporting our accounts and operations teams. You will be working in a busy team environment.

Key responsibilities \n

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• Providing friendly and professional customer service face to face, over the phone, via email and online enquiries
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• Answering incoming phone calls and assisting customers with their enquiries and converting the enquiries into orders while identifying opportunities to upsell or cross-sell suitable products
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• Providing product information, pricing and basic technical support
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• Entering and processing customer orders accurately
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• Process and manage customer orders from initial enquiry through to delivery
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• Prepare quotes, order confirmations and sales documentation
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• Following up orders and assisting customers with delivery requirements, lead times and stock availability
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• Proactively contacting previous customers and potential leads
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• Provide day-to-day administrative support to the accounts team
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• Liaising with our warehouse and production teams to ensure orders are processed smoothly and prioritised correctly
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About you \n

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• Minimum 2 years' experience in Sales Administration, Customer Service, Internal Sales, Counter Sales or a similar role
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• Previous experience in Manufacturing or Automotive counter sales will be an advantage
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• Confident communicating with customers over the phone and by email
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• Organised and capable of managing multiple enquiries and orders in a fast-paced environment
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• Proactive and comfortable following up customers and sales opportunities
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• Accurate with quoting, order entry and administration
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• Comfortable working with XERO or similar business systems
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• Able to work closely with sales, production and logistics teams
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• Interested in understanding customer requirements and helping find the right solution
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• Reliable and comfortable working with spreadsheets and computer systems
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• Full-time permanent opportunity for the right candidate
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• Pakenham location with Free secured onsite parking
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• Friendly, Supportive and collaborative team environment
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• Varied role combining customer service, sales support and administration
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• Opportunity to take ownership of your role and build your experience within a growing business
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• Stable and established Australian owned business
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• Opportunity to develop your skills and knowledge within the business
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About us \n

Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business.

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