Business Support Officer

Job Description

Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

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As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.

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About the Role

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• Deliver exceptional customer service across multiple communication channels
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• Respond to and resolve enquiries or refer matters to the appropriate team
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• Manage participant and stakeholder interactions professionally and efficiently
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• Undertake administrative and operational support activities
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• Monitor and manage shared inboxes and customer requests
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• Conduct outbound calls and follow-up activities
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• Assist with research, reporting, and project support tasks
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• Work collaboratively within a team environment to achieve service outcomes
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• Contribute to process improvements and continuous service delivery enhancements
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Key Criteria To be successful in this role, you will demonstrate:

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• Previous experience in customer service, service delivery, administration, or a similar customer-facing role
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• Excellent written and verbal communication skills
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• Strong interpersonal skills and the ability to build positive relationships
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• Empathy and professionalism when handling sensitive or challenging situations
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• Sound problem-solving and decision-making abilities
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• Strong organisational skills with the ability to manage competing priorities
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• High attention to detail and commitment to accuracy
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• Ability to adapt to changing priorities and work effectively in a dynamic environment
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• A collaborative approach and willingness to contribute to a positive team culture
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What's Required

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• Ability to attend the office full-time for the initial 12-week training and onboarding period
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• Capacity to work onsite in the nominated location
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• Australian Citizenship
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• Ability to obtain and maintain any required clearances or checks
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Available Locations:

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• Bega
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• Coffs Harbour
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• Katoomba
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• Windsor
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• Parramatta
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• Penrith
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• Tamworth
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• Tweed Heads
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• Wollongong
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If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client,