Experienced Medical Receptionist

Job Description

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Corio Village Medical Practice is seeking an experienced and reliable Medical Receptionist to join our friendly team on a casual basis. The successful applicant will be professional, organized and confident working in a general practice environment.

Key responsibilities \n

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• Welcome patients and provide respectful, culturally appropriate service
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• Confirm patient identity using three approved identifiers
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• Manage appointments, telephone calls and patient enquiries efficiently
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• Recognise potentially urgent concerns and promptly escalates them to clinical staff
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• Maintain accurate and confidential electronic patient records
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• Process Medicare billings, payments and patient information correctly
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• Manage correspondence, recalls, reminders and incoming documents according to practice procedures
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• Follow privacy, confidentiality, infection‑control and emergency procedures
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• Assist with patient feedback, incidents and administrative follow-up
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• Support doctors, nurses and the practice team in delivering safe, coordinated patient care
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About you \n

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• Previous experience in medical reception
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• Familiarity with Best Practice software preferred
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• Excellent communication and customer‑service skills
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• Strong attention to detail and ability to multitask
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• Dependable, flexible and available to cover additional shifts when required
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• Able to work independently and as part of a team
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• Sound understanding of patient privacy and confidentiality
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What We Offer \n

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• A friendly and supportive team environment
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• A well‑established and accredited medical practice
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• Opportunities to expand your general practice knowledge
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• Remuneration based on experience and the applicable award
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