Warehouse Team Leader (Overnight)

Job Description

Our team within IKEA

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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

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We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

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What you need to know

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• 6 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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• 24/7 access to our Employee Assistance Program for health and wellbeing support
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• 15% Co-worker discount
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• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
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• Co-worker uniform provided
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• Free Co-worker parking
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• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
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• Bonus programme (where eligible)
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• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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Additional Information:

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• This role is permanent full-time, 76hrs/ fortnight .
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• The internal job title for this role is Fulfilment Operations Team Leader
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• This role requires availability to work Monday to Sunday shifts between the hours of 6pm and 5am (Overnight)
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• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
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• As part of the recruitment process this role requires a pre-employment check for final candidates.
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• Previous forklift driving experience and a valid forklift license (LF) will be highly regarded
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About this work area

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As Fulfilment Operations Team Leader, your responsibilities include:

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• Supporting operations at IKEA (Innaloo) by managing daily operations, including container receivals, unloads, internal site replenishment, and external replenishment for the store.
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• Managing daily activities, rostering, breaks, and achieving KPIs for the Fulfilment Operations team.
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• Ensuring efficient warehouse systems for stock allocation, inventory control, and conducting investigations related to inventory discrepancies.
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• Leading recruitment, retention, and development of team talents to ensure a high-performing, diverse team.
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• Maintaining a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct and local regulations.
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• Continuously improving daily operations to enhance customer shopping experience through product quality, merchandising, and stock accuracy.
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• Promoting quality awareness, implementing local business plans/projects, and analysing workload to achieve operational excellence.
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• Operating warehouse equipment, including forklifts, while overseeing day-to-day managerial responsibilities to ensure smooth and efficient fulfilment operations.
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As Fulfilment Operations Team Leader, you:

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• Have a track record of successfully leading operational teams, driving performance, and developing people to reach their full potential.
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• Are motivated by delivering outstanding customer experiences and operational excellence.
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• Possess strong computer literacy and are confident working with Microsoft Office and operational systems.
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• Communicate with impact, building trust and collaboration with co-workers, leaders, and key stakeholders.
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• Demonstrate resilience and sound judgement, remaining calm and solutions-focused in challenging situations.
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• Effectively navigate strategic, tactical, and day-to-day operational responsibilities within a dynamic environment.
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• Champion a culture of safety, wellbeing, and accountability while achieving business objectives.
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We need people like you

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At IKEA, work is so much more than a job. Come join us!