RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.
As a Contact Centre Representative for our Inspectorate, you'll play a vital role in protecting animals across Victoria. You'll be the first point of contact for people concerned about animal welfare, receiving and triaging all calls related to animal cruelty, both emergency and non-emergency. This critical role requires exceptional communication skills, empathy, and the ability to handle emotionally charged situations with professionalism and resilience.
RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policyhere.
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Contact Centre Representatives (Casuals) • Melbourne, AU
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