IT Support Specialist- level 1-3 - Leading FintechJust posted!

Job Description

IT Support Specialist- level 1-3 - Leading FintechJust posted!

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A leading Australian Fintech and clearing house is currently seeking an IT Support Specialist to join their team on a permanent basis. This is a hybrid role based in Sydney CBD.

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Open to PR OR Australian citizens only

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This role supports internal users by delivering high-quality technical assistance. Additionally, this role is responsible for maintaining systems, applications, and devices across both on-premises and cloud environments.

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Responsibilities

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• Install, configure, and support new computers, peripherals, and network connectivity.
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• Manage the Entra ID tenant, Microsoft Business 365, Intune, Exchange Online, and end-user productivity.
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• Respond to and resolve support tickets in a timely and professional manner.
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• Collaborate on infrastructure lifecycle across on-premises and cloud-based system.
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• Troubleshoot Windows OS, MacOS, hardware, and software issues.
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• Follow internal standards, policies, and best practice guidelines.
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• Develop and update technical documentation and user guides.
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• Participate in compliance initiatives and provide support for audit requirements.
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• Support Azure cloud infrastructure, and SaaS platforms
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• Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed.
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• Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting.
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• Build and maintain secure and reliable systems in alignment with SuperChoice
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Key Skills / Experience

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• 5 years technical support experience
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• Excellent support knowledge of Entra ID, M365 Business, Microsoft Windows, and Office applications.
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• Intermediate Windows Server administration skills
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• Intermediate knowledge of public cloud platforms
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• Experience with PowerShell and basic scripting
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• Networking skills (wired and wireless troubleshooting, configuration)
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• Financial Services / working within a regulated industry
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