Administration Assistant / Customer Service Agent
Job Description
The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.
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We offer a professional yet relaxed working environment, with a strong focus on supporting and developing our people.
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About Us
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The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.
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We offer a professional yet relaxed working environment, with a strong focus on supporting and developing our people.
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About the Role
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We are seeking a motivated and customer-focused Administration Assistant / Customer Service Agent to join our Head Office team in Caringbah.
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This is a key role within our Service and Operations team, where you will coordinate field technicians, support customers, and help ensure smooth day-to-day service delivery across our operations.
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Key Responsibilities
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- Schedule and coordinate field service technicians \n
- Manage service bookings and job scheduling systems \n
- Respond to customer enquiries via phone and email \n
- Provide administrative support to the Service and Operations team \n
- Maintain accurate records and documentation \n
- Ensure services are delivered efficiently and on schedule \n
- Deliver a professional and friendly customer experience \n
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About You
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To be successful in this role, you will be:
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- Highly organised with strong attention to detail \n
- A confident communicator with excellent customer service skills \n
- Tech-savvy and comfortable learning new systems \n
- Able to multitask and prioritise in a fast-paced environment \n
- Professional in presentation with a friendly phone manner \n
- Reliable, honest, and a strong team player \n
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Desirable (but not essential)
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- Previous administration or service coordination experience \n
- Experience in the pest control or service industry \n
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What We Offer
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- Monthly KPI-based bonus \n
- Ongoing training and mentoring \n
- Supportive team environment \n
- Long-term career growth opportunities \n
- Stable, full-time position with a growing company \n