Project Administrator

TROY Laboratories is a proudly Australian-owned animal health company with more than 60 years of experience developing, manufacturing, and supplying high-quality veterinary pharmaceuticals. From our manufacturing facility in Glendenning, NSW, we support veterinarians, producers and animal owners across Australia, New Zealand, and a growing number of international markets.

The Project Administrator will report to the Head of Customer Operations and will be responsible for the following:

• Deliver excellent customer service to Australian and New Zealand customers.
• Process orders accurately within agreed service levels.
• Resolve customer enquiries and complaints promptly.
• Coordinate conference orders, communications and product updates.
• Maintain SAP customer and product data.
• Improve customer processes and implement practical solutions.
• Build strong relationships with Sales, Marketing, Warehouse and Supply Chain.
• Own demand planning and maintain monthly forecasts in Forecast Pro and SAP.
• Monitor forecast accuracy and drive ongoing improvement.
• Identify forecast risks, supply constraints and variances, escalating as needed.
• Prepare demand planning reports for the monthly S&OP process.
• Coordinate commercial projects from initiation to implementation.
• Develop project plans, timelines and stakeholder communications.
• Track milestones and manage project risks.
• Support new systems, process improvements and commercial initiatives.
• Improve commercial processes and customer outcomes.
• Report insights on customer experience, demand planning and commercial performance.
• Support continuous improvement across Customer Experience and Commercial Operations.

Successful applicants must have:

• Degree in Project Management
• Experience with SAP B1
• High attention to detail
• Strong follow-through
• Problem-solving ability
• Proactive and organised approach
• Adaptability and willingness to take on additional duties

Applications close on Wednesday 7 October 2026 at 3pm

Applicants must have the right to work in Australia

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