Fulltime Hotel Receptionist/Guest Service Agent

Job Description

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Do you go the extra mile to create a memorable guest experience?
\n Join our motivated and vibrant Front Office & Guest Services team at Mantra Mackay !

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We are currently seeking a Fulltime Guest Service Agent / Hotel Receptionist to join our team.

What we are looking for: \n

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• A customer service-focused individual with strong communication skills and pride in personal presentation
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• A passionate team player who can bring a smile to both colleagues and guests
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• Someone with positive energy and a can-do attitude, consistently brought to every shift
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• Prior experience in the hospitality or customer service industry
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• Experience with Opera or similar systems (highly regarded)
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• Full Australian working rights, with availability to work across a rotating roster including mornings, evenings, weekends & public holidays.
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• Flexibility to assist across other departments of the hotel as required
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As our next Guest Service Agent, you will: \n

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• Greet and check in/out guests with a warm and welcoming attitude
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• Handle guest inquiries and provide information about the hotel and local area
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• Manage phone calls, email enquiries, reservations, and guest requests
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• Assist with administrative duties including invoicing and maintaining guest accounts
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• Ensure the lobby and front desk area are clean, presentable, and inviting
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• Resolve guest complaints or issues professionally and efficiently
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• Communicate effectively with other employees, departments, and guests
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• Support other hotel departments as needed
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Shortlisted applicants will be contacted via email or phone to arrange an on-site interview.

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