Customer Service / Logistics Coordinator

We are looking for... Hopefully, you! We're seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an opportunity ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You'll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily.

The Customer Service / Logistics Coordinator's key responsibilities will include:

• Supporting order handover (from Sales) with accurate data entry and basic validations
• Serve as the first point of contact for customer inquiries via phone and email
• Assisting in stock transfer co-ordination and ensuring order readiness
• Scheduling deliveries to optimise routes/timelines
• Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
• Addressing inquiries, resolving issues, and offering solutions in a timely manner
• Updating internal systems and maintaining fulfilment SOPs
• Escalating delays or anomalies to the Fulfilment Specialist
• Attending WIP (Work in Progress) meetings and tracking order status
• Supporting team admin and maintaining data accuracy

Customer Service / Logisics Coordinator

Full Time - Waterloo, Sydney

We are looking for... Hopefully, you! We're seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an opportunity ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You'll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily.

The Customer Service / Logistics Coordinator's key responsibilities will include:

• Supporting order handover (from Sales) with accurate data entry and basic validations
• Serve as the first point of contact for customer inquiries via phone and email
• Assisting in stock transfer co-ordination and ensuring order readiness
• Scheduling deliveries to optimise routes/timelines
• Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
• Addressing inquiries, resolving issues, and offering solutions in a timely manner
• Updating internal systems and maintaining fulfilment SOPs
• Escalating delays or anomalies to the Fulfilment Specialist
• Attending WIP (Work in Progress) meetings and tracking order status
• Supporting team admin and maintaining data accuracy

Requirements

We need you to bring...

• 0-1 years of experience in customer service, logistics, warehouse fulfilment operations, or administrative support (entry-level candidates welcome)
• Excellent communication skills and relatability whether in person, in writing or over the phone
• Experience in conflict resolution (highly regarded)
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues, ability to work autonomously where needed and take instruction from your team lead
• A strong interest in building a long-term career in operations or supply chain
• Excellent attention to detail and advanced computer skills
• Reliability, punctuality, and a drive to learn and grow
• Experience with ERP systems (highly regarded) or SOP documentation

Please note that we require full permanent working rights for this position.

Benefits

• Salary range between $60,000 to $70,000 - pending experience
• The opportunities you need to grow, develop and craft a career you're proud of within the global Eco Outdoor business
• Paid parental leave, so we can look after you while you welcome a new human
• A 50 per cent off employee discount on Eco Outdoor products
• Company-sponsored shenanigans and activities to connect with your team and the broader Eco Outdoor crew, from axe-throwing escapades to lawn bowls and trivia nights
• A culture of unbelievable hospitality... hello in house barista coffee machine
• The opportunity to give back via our internal Social Housing and Sustainability teams

OK, you want to know what you're getting yourself into? Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We're constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention; regular development opportunities and a passionate culture grounded in connection and involvement.

We're a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values - Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up - which are deeply ingrained in our culture. Basically, we're all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That's good for humans and good for business.

We'd love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don't answer, flick us a line at unless you're a recruitment agency, in which case: no, thanks. We've got this one covered.

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