This is a Customer Service Coordinator role with Hilti Group based in Seven Hills, NSW, AU
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== Hilti Group ==
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Role Seniority - intern
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More about the Customer Service Coordinator role at Hilti Group
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Customer Tool Service Representative
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Purpose of Position
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To Strengthen Hilti's Customer Relationships By Managing Customer Quotations And AMS Operations That Outperforms Our Competitors In Both Service Level And Value. Achieve Goals In
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Areas of Responsibility
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Quotations and Service to Sales Expected result Improve customer experience, achieve targeted quotation success.
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Major actions required
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Measures Quotation success rate Quotation avoidance Trade in rate Quote Handling Time Responsibility Customer Experience and Complaint handling Expected result Improve customer experience across Voice of Analytics/Customer (VoA/VoC) Major actions required
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Customer Service Coordinator • Sydney, NSW, AU
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