Parts Interpreter / Customer Service
Workpac Group • Sydney, AU
9 days ago
Job description
Parts Interpreter / Customer Service Representative
Located in Ingleburn, NSW
Monday–Friday | 7:00 AM–3:00 PM
Full-Time Position
About Our Client
Our client is a leading provider of specialised lighting, pumping, power generation, and mechanical equipment solutions. They support a diverse range of industries by supplying quality equipment, spare parts, and technical services to meet customers' operational needs.
What You Will Be Doing
- Provide customer and technical support for products and parts
- Handle customer enquiries, parts interpretation, and quotations
- Support sales and engine quotations
- Manage CRM cases, orders, and customer enquiries
- Process parts orders through the ERP system
- Track deliveries and coordinate with internal teams
- Maintain customer relationships and accurate records
What You Will Need
- Customer service and parts interpretation experience
- Knowledge of mechanical equipment, pumps, gensets, lighting, and diesel engines
- ERP, CRM, and Microsoft Office experience
- Ability to interpret parts and maintenance manuals
- Strong communication, customer service, and organisational skills
- Technical customer support or parts sales experience
- Knowledge of M3 is highly regarded
What's in It for You?
- Full-time opportunity
- Supportive team environment
- My Benefits – Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub, as well as special offers through our partnership with Flare
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