Manager Quality and Improvement

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Job Description:

Manager Quality and Improvement - Surgical Services

Why Join RMH?

• Full timeongoing opportunity


• You model The Melbourne Way by putting people first, leading with kindness and achieving excellence together through collaborative leadership and continuous improvement.


• Salary packaging | 5 weeks annual leave | Monthly ADO

About the role

The Royal Melbourne Hospital (RMH) Quality and Improvement (QI) team is seeking a Quality and Improvement Manager to help strengthen our commitment to Safe, Timely, Equitable and Person-centred care. This role plays a key part in enabling safer care, improving patient outcomes and building a culture of continuous improvement across the organisation.

Working closely with clinical services and colleagues across RMH, you will lead the delivery of a contemporary Whole System Quality framework, supporting teams to identify opportunities, manage risk, improve processes and embed evidence-based practices.

Drawing on your experience in whole system quality, co-design and clinical governance, you will lead a team of quality and safety specialists across quality partnerships and planning, patient safety and clinical risk management, quality improvement, and organisation-wide capability building.

Key Accountabilities

• Partner with senior clinicians and executives to shape, promote and lead a proactive whole system quality approach across RMH.


• Translate clinical governance frameworks into practical tools, processes and resources that support consistent application across services.


• Provide expert advice on clinical governance, assurance, patient safety and clinical risk management to support safe and effective care.


• Identify and enable opportunities for innovation, improvement and learning through the Integrated Clinical Governance Model.


• Build organisation-wide capability by supporting teams to apply improvement methodologies, implement innovative solutions and address healthcare delivery challenges.


• Partner with service leaders and frontline teams to provide contemporary, evidence-based advice and support continuous improvement initiatives.

About You

• Demonstrated experience in whole system quality, improvement science and systems thinking within a complex healthcare environment.


• Proven ability to lead teams, build capability and foster a culture of accountability, collaboration and continuous improvement aligned with The Melbourne Way.


• Strong experience partnering with clinicians, executives, consumers, families, carers and staff to support quality planning, patient safety and clinical risk management.


• Skilled in leading improvement and change initiatives that deliver organisation-wide outcomes using contemporary improvement methodologies.


• Understanding of mental health services and quality improvement approaches within a public health setting.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.


• Career Growth
  Access learning, development, and diverse career opportunities.


• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.


• Innovation
  Help shape the future of healthcare through research, technology and new models of care.


• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.


• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).


• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

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