Sales Representative - Inbound
Job Description
Sales Representative - Inbound - Travel Insurance
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- Take the next step and grow your career in the insurance industry \n
- Career progression opportunities, fast growing company \n
- Career advancement opportunities \n
- Fully paid training to set you up for success \n
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Join our multi award-winning team at PassportCard, the only travel insurance provider with instant payouts for common claims. We offer a unique value proposition in the Australian market, paying claims on the spot while customers are travelling!
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What we offer:
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- 26 –27 hours per week! \n
- No cold calling! \n
- Shifts will fall between 8am – 6pm, weekdays only \n
- Competitive Salary + STI up to 10% of Base Salary + Super \n
- 40% of Travel Insurance – for you and your family \n
- Fully paid training, including RG146 certification \n
- Great company culture \n
- Multi award-winning company \n
- North Sydney office with amazing views \n
- Employee experience program \n
- Paid birthday leave and much more! \n
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About the role
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Purpose of this Role
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- Be the first point of contact for all sales enquiries from potential and existing customers \n
- Providing PassportCard's insurance products to travellers, selling policies and growing our customer database – with the best product on the market! \n
- Provide an outstanding customer experience through every interaction \n
- Work as part of a high functioning and multi-skilled team who celebrate each other's successes \n
- Meet KPI's and adhere to PassportCard's guidelines, procedures and quality standards \n
- Liaise with the Medical Assessors team regarding pre-existing conditions \n
- Please note: this is an office-based position \n
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About you
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What we are looking for:
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- Previous sales experience as a contact centre agent or transferable skills \n
- Target-oriented with proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer \n
- Taking inbound calls and leads and confidently communicate with a diverse group of people \n
- A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus! \n
- A real team player who is serious about their career growth \n
- Highly motivated, positive and driven attitude to exceed targets and KPIs \n
- An outstanding customer-centric approach \n
- Excellent verbal communication skills; able to demonstrate patience and enthusiasm \n
- A mindset which is supportive and allows you to 'walk in our customers' shoes' \n
- An ability and willingness to learn and take initiative \n
- A reliable and punctual team player \n
- Computer savvy and willingness to become a product expert \n
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More about us
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PassportCard is the world's first travel insurance solution with instant payouts. We offer a dynamic and fun work environment where motivated, creative, and driven people make a difference. We foster a culture of leadership, empowering staff to make a positive impact. Our employee-centric approach ensures that when our employees' needs are met, they, in turn, meet the needs of our customers and partners.