NDIS Compliance & Change Lead
The NDIS Compliance & Change Lead plays a lead role in organisational change initiatives, service transition projects and the implementation of new service delivery models. The position is responsible for participant transition planning, stakeholder consultation, compliance systems, service documentation, audit readiness and continuous improvement initiatives associated with organisational sustainability and NDIS reforms.
Key responsibilities
Lead implementation of approved service improvements, organisational change projects and participant transition activities
Coordinate stakeholder consultation with participants, families, carers, support coordinators and plan managers
Develop implementation plans, communication strategies and supporting documentation
Monitor project risks, participant outcomes and compliance requirements throughout implementation
Ensure services operate in accordance with organisational policies, legislative requirements and NDIS Practice Standards
Monitor compliance activities, coordinate audit preparation and implement approved quality improvement initiatives
Review and maintain Service Agreements, Schedules of Support, participant records and program documentation
Develop, implement and maintain operational systems, procedures and documentation that support service quality, consistency and operational efficiency
Develop and maintain positive relationships with participants, families, carers, customers, contractors and other stakeholders
Monitor NDIS funding arrangements, claiming practices and documentation requirements to support organisational compliance
About you
Demonstrated experience managing NDIS compliance, audits and quality systems
Experience developing and maintaining Service Agreements, Schedules of Support and participant documentation
Proven ability to lead service transitions, organisational change and implementation projects
Experience consulting and engaging with participants, families, carers and other stakeholders
Demonstrated ability to coordinate sustainability, compliance and continuous improvement initiatives
Strong understanding of NDIS Practice Standards, funding requirements and documentation obligations
Strong project management, communication and stakeholder engagement skills
Ability to develop and maintain policies, procedures, documentation and quality frameworks that support organisational compliance and service improvement
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