Computer Network Engineer

Job Description

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Position: Full time, permanent

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Medical IT is an established managed IT services provider specialising in technology solutions and IT support for medical, dental and healthcare practices. The business supports a broad range of clients, including specialist practices, GP practices, allied health practices, hospitals, imaging and ultrasound clinics, dental practices and multi-location healthcare organisations.

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Medical IT provides end-to-end technology services including new practice IT setup, network upgrades, secure cloud migrations, IT support and maintenance, network health checks, medical-compliant backup solutions, cyber security, data recovery, paperless solutions and practice relocations. The business also supports a range of medical and dental practice management software platforms and designs infrastructure around each practice's operational and software requirements.

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We are seeking a full-time, permanent Computer Network and System Engineer who can design, implement, maintain and optimise IT infrastructure for medical and dental clients. The successful candidate will take ownership of technical issues and customer requirements, provide remote and onsite support, and deliver reliable network, server, cloud and systems solutions while maintaining a strong focus on security, continuity and the specific requirements of healthcare environments.

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Bachelor's degree or higher qualification in IT with at least two year experience in a similar role.

What you will be responsible for: \n

Analyse medical and dental practice IT requirements and interpret complex system, network and infrastructure designs to develop fit-for-purpose solutions.

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Design, install, configure, test and maintain servers, workstations, networking equipment, software applications and related infrastructure for healthcare clients.

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Plan and deliver end-to-end IT projects for new practices, network upgrades, practice relocations, cloud migrations and technology refreshes, including technical documentation.

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Provide remote and onsite technical support to medical and dental practices, taking ownership of service requests, troubleshooting issues and ensuring timely resolution of incidents.

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Configure, maintain and troubleshoot LAN, WAN, Wi-Fi, VLAN, VPN, firewall, proxy, DHCP and other network services to support secure and reliable practice operations.

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Administer and maintain Microsoft technologies, including Microsoft 365, Active Directory, Windows environments, virtualisation and related business systems.

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Support and integrate medical and dental practice management software and associated systems, ensuring network and server environments are compatible with client applications.

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Implement and maintain secure backup, disaster recovery, antivirus and data protection solutions designed to protect confidential practice and patient information.

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Perform network health checks and proactive monitoring, analyse performance events and bottlenecks, and recommend improvements to network, server, cloud and security environments.

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Assess and recommend appropriate hardware, software, server and cloud options based on client requirements, including on-premises and cloud-based infrastructure solutions.

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Prepare and maintain network diagrams, asset and inventory records, configuration documentation, maintenance procedures and technical support records.

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Record diagnosis, resolution and follow-up actions for network and system faults, enhancements, upgrades and maintenance activities, and communicate technical outcomes clearly to clients and internal teams.

Skills and Experience: \n

Experience working in a managed service provider (MSP) environment, preferably supporting medical, dental or other professional service clients.

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Demonstrated experience in IT networks, servers, workstations and infrastructure, including troubleshooting and systems administration.

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Strong understanding of network technology and principles, including VLANs, subnetting, firewalls, VPNs, proxies and related security controls.

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Experience with Microsoft technologies including Active Directory, Microsoft 365, Windows environments and virtualisation technologies.

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Knowledge of cloud technologies and experience supporting cloud migration, hosted services and hybrid IT environments.

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Understanding of data backup, disaster recovery, antivirus, cybersecurity and the protection of confidential business and healthcare information.

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Demonstrated ability to diagnose technical issues, identify root causes and implement practical solutions in a rapidly evolving technical environment.

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Excellent communication and customer service skills, with the ability to work effectively with doctors, dentists, practice managers, staff, clients and technology partners.

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Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.

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