Dynamics 365 Technical Architect (Auckland, New Zealand)

This role is based in Auckland, New Zealand

About the Role:

We are seeking a seasoned CRM Technical Architect with deep expertise across Microsoft Dynamics 365 (Customer Engagement / Power Platform) and Azure AI / Generative AI services to design and lead intelligent, enterprise-grade digital solutions.

This role bridges business strategy and technical delivery enabling organisations to reimagine customer engagement, automate processes, and unlock insights through AI-driven innovation. You will play a hands-on leadership role in architecture, solution design, and technical delivery, driving outcomes that align with client objectives and Microsoft’s cloud ecosystem.

Key Responsibilities

Solution Architecture & Design

• Lead end-to-end solution design for Dynamics 365 CE and Power Platform implementations, ensuring scalability, performance, and security.
• Define technical architectures, integration blueprints, and data models across Dynamics 365, Azure, and third-party systems.
• Design and implement AI-infused customer engagement scenarios leveraging Azure OpenAI, Copilot Studio, and Azure Cognitive Services.
• Collaborate with enterprise and data architects to design secure and efficient integration patterns using Azure Functions, Logic Apps, and Service Bus.

AI Engineering & Innovation

• Design, develop, and operationalize Generative AI applications using Azure OpenAI, Azure AI Search, Azure Machine Learning, and Prompt Flow.
• Implement Retrieval-Augmented Generation (RAG) pipelines with vector databases (e.g., Azure AI Search, Pinecone, Weaviate, Qdrant) to enable contextual reasoning.
• Build and manage LLMOps pipelines for fine-tuning, evaluation, and deployment of large language models.
• Develop production-grade APIs and services using Python, FastAPI, or Azure Functions to expose AI capabilities across business applications.
• Stay at the forefront of agentic AI, autonomous workflows, and AI-enhanced copilots, bringing innovative solutions to enterprise clients.

Technical Leadership & Governance

• Provide technical direction to developers, data engineers, and integration specialists across onshore and offshore teams.
• Oversee CI/CD, environment management, and release automation via GitHub Actions, Azure DevOps, and Terraform.
• Ensure solutions comply with Responsible AI and regulatory standards around privacy, transparency, and fairness.
• Contribute to pre-sales activities e.g. workshops, RFP responses, and proof-of-concept design representing Accenture’s Microsoft capability.

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