Complex Support Worker - Females

Job Description

Magenta Community Services - Toowoomba QLD

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Experienced Female Support Worker - Complex Care | Toowoomba QLD

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Join a team that values professionalism, compassion, and people-first support.

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About Magenta

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Magenta Community Services is a values-driven disability support organisation providing person-centred and flexible care across Queensland and New South Wales. We're professionals with heart - focused on building genuine relationships, not red tape.

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Our team works with participants who have diverse and complex needs, creating safe, empowering environments where people can live life their way.

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The Role

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We're seeking experienced Support Workers in Toowoomba to support two female participants with highly complex behaviours and significant support needs, delivered through a 2:1 support model.

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In this role, you'll:

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• Deliver hands-on, person-centred care including all aspects of daily living (personal hygiene, meal preparation, cooking, cleaning, domestic tasks).
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• Assist with mobility, transfers, lifting, positioning, and use of mobility aids.
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• Implement Positive Behaviour Support (PBS) Plans, restrictive practice protocols (environmental & physical), and apply de-escalation strategies as needed.
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• Provide non-verbal communication supports (e.g., key word signing), behaviour cue-reading, and proactive support.
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• Support participants to access the community including social, recreational, and medical activities.
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• Assist with skill development to build independence, confidence, and decision-making.
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• Maintain a safe environment by following risk assessments, safety protocols, and working collaboratively with allied health and families.
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• Work as part of a multidisciplinary team, including completing documentation, handovers, and contributing to care planning.
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• Be flexible across a range of shifts, including active shifts, sleepovers, evenings, and weekends.
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Important Availability Requirement

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Active overnight availability is our TOP PRIORITY for this role.

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We are specifically looking for applicants who can reliably commit to active overnight shifts, as well as providing some availability for day, evening and sleepover shifts.

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Applicants who are only available for day shifts or who cannot commit to active overnight work are unlikely to be successful.

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Please clearly outline your availability in your application.

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What You'll Bring

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Essential:

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• Proven experience supporting people with complex behaviours and/or high support needs.
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• Experience supporting participants who experience seizures, including the ability to recognise and respond appropriately to seizure activity.
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• Confidence implementing Positive Behaviour Support Plans and restrictive practice protocols.
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• Experience with behaviour de-escalation and managing complex or escalated behaviours.
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• Ability to read and respond to behavioural cues and support non-verbal communication.
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• Ability to remain calm, professional and consistent in challenging situations.
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• Strong understanding of participant dignity, choice, rights and person-centred support.
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• Reliable availability for active overnight shifts, with additional availability across day, evening and sleepover shifts.
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Current:

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• NDIS Worker Screening Check
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• Working with Children Check
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• National Police Check
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• First Aid & CPR Certificate
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• COVID-19 Vaccination
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Desirable / Highly Regarded:

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• Certificate III (or higher) in Individual Support / Disability / Community Services or related field
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• MAYBO training
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• Therapeutic Crisis Intervention (TCI) certification
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• Experience with behaviour de-escalation, restrictive practices, or injury prevention
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• Experience working within a 2:1 support model.
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Why You'll Love Working With Magenta

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• Supportive, inclusive team culture
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• Paid induction and ongoing professional development including advanced training
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• Consistent shifts and meaningful connection with participants
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• Flexibility in roles and genuine respect for your input
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• Genuine respect for your experience, knowledge and input.
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• A team that values calm, capable and compassionate support
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