Office Coordinator | Real Estate

Join a welcoming, established real estate team in a varied office coordination and client service role.

Fletchers, one of Melbourne’s leading real estate groups, is seeking an organised, personable and detail-focused Office Coordinator with previous real estate office experience to join our Outer Eastern team.

Based primarily at our Ringwood office, this is a varied role combining Front of House, administration, client service and day-to-day support for our busy sales and property management teams. There will also be occasional days working from our nearby Mooroolbark office, providing support to the team there.

You’ll be joining a friendly and established support network and working closely with our Marketing Coordinator, administration team and wider sales team. Our Finance and Property Management teams are also based at Ringwood, meaning there is plenty of support and collaboration across all areas of the business.

We are looking for someone who takes pride in keeping an office running smoothly, enjoys helping both clients and colleagues, and can confidently manage a variety of responsibilities throughout the day.

The hours

This is a five-day-per-week position with an earlier finish across most of the week:

Monday – Thursday: 9:00am – 4:00pm
Friday: 9:00am – 5:00pm

What you'll be doing

Your responsibilities will be varied and will include:

Managing our Front of House reception and providing a warm, professional first point of contact for clients and visitors

Answering incoming calls, taking detailed messages and directing enquiries appropriately

Managing a busy shared email inbox and responding to or allocating enquiries

Providing day-to-day administrative support to our sales and property management teams

Coordinating property settlements, including keys, client gifts, solicitor communication, reviews and feedback

Updating and maintaining our client database and internal systems

Assisting with property marketing schedules, materials and general marketing administration

Preparing letters, proposals, flyers and other documentation

Assisting with client AML processing and associated administration

Liaising with clients, solicitors, suppliers, contractors and other external service providers

Coordinating post, banking and general office requirements

Monitoring and replenishing office supplies

Helping ensure our Ringwood and Mooroolbark offices are always presented to a high standard

Providing general administrative and client service support wherever required across our wider team

About you

Previous experience working within a real estate office is essential for this position. You will already understand the pace, priorities and client-focused nature of a real estate environment and be comfortable supporting a busy team.

You will also:

Be friendly, professional and confident communicating with clients, colleagues and external stakeholders

Have excellent organisational skills and strong attention to detail

Take pride in producing accurate, high-quality work

Be able to manage competing priorities and remain calm when things get busy

Be proactive and comfortable taking responsibility for getting things done

Be confident using technology and familiar with Microsoft Office

Be comfortable learning new systems and following established processes

Enjoy working collaboratively and supporting others across the business

Have full Australian working rights

Experience across real estate administration, reception, sales administration, property management administration or marketing coordination would all be highly regarded.

Why Fletchers?

Fletchers has been part of Melbourne real estate since 1919, combining the strength and reputation of an established brand with the close-knit environment of a local team.

Within our Outer Eastern group, you'll work alongside an experienced and supportive team across sales, property management, marketing, administration and finance.

Some of the reasons to make Fletchers your professional home include:

A genuinely friendly and welcoming team environment

A varied role where no two days are exactly the same

An established support team around you

The opportunity to work across different areas of a busy real estate business

Convenient Ringwood location, with occasional days at our nearby Mooroolbark office

Monday to Thursday 4:00pm finishes

An established and respected Melbourne real estate brand

The opportunity to build a long-term role close to home without the city commute

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an office coordinator?
• How much notice are you required to give your current employer?
• How many years' experience do you have in the real estate industry?

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